Address: 1175 Borregas Avenue Building 2 Sunnyvale CA 94089
Job Summary
Join JLL, a Future-Forward Organization that partners with the world's most prestigious companies, as an exceptional Facilities Manager. This role demands a dynamic leader with a commitment to Operational Rigor across all facilities functions.
You thrive on uncompromising standards, creating environments that are not merely functional but exemplary in safety, cleanliness, compliance, and comfort. Your Accountability transforms challenges into opportunities, and your customer service isn't just responsive—it's anticipatory, demonstrating Speed & Responsiveness in every interaction.
We seek a trailblazer who elevates performance standards for your team, peers, and vendor partners. You don't simply implement best practices—you redefine them, continuously pushing boundaries and raising the bar with Proactivity.
Join us to make a visible impact every day. In this role, you'll craft and maintain the critical environments where your client's success story unfolds, establishing yourself as an indispensable cornerstone of their operations through seamless Integration.
Responsibilities:
- Lead and manage the team, demonstrating Accountability and ensuring all site services are effectively delivered with high standards and clear performance measures—for your sites, the buck stops with you.
- Conduct regular inspections and audits to identify maintenance issues, safety hazards, and opportunities for improvement, coordinating responsive corrective actions, and ensuring Operational Rigor and that KPIs and SLAs are met as a minimum standard.
- Manage and foster local client and customer relationships that build and maintain trust through effective Integration.
- Manage vendor and, where applicable, landlord relationships, including the oversight of service contracts, ensuring compliance with agreed-upon standards and performance metrics while maintaining Cost Conscious practices.
- Monitor and evaluate service levels and customer satisfaction using Data-Driven Insights, implementing continuous improvement initiatives to enhance the quality and effectiveness of site services.
- Implement policies, procedures, and standards with Operational Rigor to ensure efficient and effective site services across the entire Facilities Management spectrum.
- Proactively collaborate with internal stakeholders, including operations teams, HR, and IT, to eliminate silos and create an integrated, frictionless service environment.
- Develop and manage the site budget with robust financial controllership, ensuring Cost-Effective operations and strict adherence to financial targets.
- Demonstrate Accountability through compliance with relevant regulations, safety standards, and environmental guidelines, including emergency preparedness and response protocols.
- Oversee the planning and execution of site-related projects with Proactivity, such as facility expansions, renovations, and relocations.
- Stay Future-Forward with industry trends and emerging technologies in site services management, identifying and implementing best practices and innovations.
Experience & Qualifications:
- Strong knowledge of facility management principles, practices, and systems, including maintenance, security, janitorial services, and landscaping.
- Excellent people management skills, with the ability to inspire and motivate an integrated team.
- Exceptional organizational and multitasking abilities, with the capacity to prioritize and manage multiple demands with Speed & Responsiveness.
- Strong communication skills for effective Integration and collaboration with stakeholders at all levels of the organization.
- Ability to leverage Data-Driven Insights to uncover meaningful insights and drive operational improvements.
- Sound financial acumen and budget management skills reflecting Cost Consciousness.
- Knowledge of relevant regulations, compliance standards, and health and safety requirements.
- Professional certifications in facility management or related fields (e.g., CFM, FMP) are desirable.
- Bachelor's degree in Facilities Management, Business Administration, or a related field. Advanced degree preferred.
- Minimum of 5 years of progressive experience in site services management, facility management, or a related role.
Success Metrics:
- Drive a safety culture within the team through accurate, timely, and effective reporting (e.g., incident reporting, good catches).
- Ensure quality and timely response to Incident Reports, providing updates to clients and leadership as per the timing in the Incident Reporting SOP, demonstrating Speed & Responsiveness.
- Drive the team to have all HSSE training completed on time with zero training going overdue, reflecting Operational Rigor.
- Achieve zero overdue tickets in their regions, with the exception of those included in the "Exception" process, showcasing Accountability.
- Ensure the quality and on-time completion of KPI deliverables for their portfolio.
- Manage budgets to a +/- 2% variance, unless receiving written approval to go under or over budget, demonstrating Cost Consciousness.
- Manage teams to deliver outstanding customer service to building occupants, always striving for 5s in CSAT scores, with a minimum of 4.5 average CSAT scores in their regions.
- Establish a culture of Integration and open communication amongst JLL pillars and clients to achieve zero client escalations in the assigned region.
If you’ve made it this far and think that you can meet and exceed the standard we are looking for, apply today to contribute to our organization's success!
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
Expected compensation for this position:
110,000.00 – 142,000.00 USD per year
Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.
Location:
On-site –Sunnyvale, CA
Job Tags:
Google Jobs
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Early access to earned wages through Daily Pay
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
