5 years of experience in a Data Center environment
5 years' experience in commercial facility management
Experience with building automation systems
High school diploma or GED required
Bachelor's Degree or professional certifications preferred
Comprehensive knowledge of electrical, mechanical, HVAC, and plumbing systems
Strong leadership and team management skills
Responsibilities
Maintain 100% availability in the colocation data center
Supervise Data Center Support Technicians and Building Engineers
Manage staff schedules, training, and development
Ensure operation and maintenance of all environmental and power systems
Provide customer support and maintain satisfaction
Estimate time and materials for repairs and projects
Oversee operational budget tracking and maintenance
Benefits
Comprehensive support and training for staff
Opportunities for professional development and growth
Flexible work environment with on-call support
Involvement in strategic operational management
Direct impact on customer satisfaction and operational efficiency
Full Job Description
Position Summary
The Facility Manager provides site and customer oversight, maintenance support and management for the Data Center and/or campus. Maintains all mechanical, electrical, and IT systems in the facility in support of our customers. Direct Supervision of the Data Center Support Technician (DCST) team if applicable and provides coordinated direction over all data center facility repairs and change/ install/ expansion efforts. Maintains the data center campus landscape and irrigation. Reviews, approves, and processes all financial and accounts payable for the site.
This position manages and schedules the facilities Data Center Support Technicians, Building Engineers and contractors.
This position reports to the Director or VP of Operations
Essential Job Functions
Maintain 100% availability in Colocation data center within critical facility.
Provides supervision to the team of Data Center Support Technicians, contractors and/or Building Engineers
Manage staff providing schedules, training, preparedness, and growth.
Manages operation and maintenance of all environmental and power systems to ensure 100% availability to data center floors including building management system control and coordinating efforts with contractors.
Responsible for customer support and satisfaction
Estimates time and materials needed to complete repairs and new projects.
Contribute to creating, tracking and maintaining operational budget for facility.
Review, code, and approve all accounts payable activity for the site.
May review and approve all customer charges for the facility.
Directs, oversees, supervises, and inspects the work performed by outside contractors.
Provides 24x7x365 on call support to provide continuous operations.
Manage all contracts, procedures and service agreements to ensure proper compliance.
Responsible for managing maintenance work order and asset tracking software, including uploading new work orders and processes as required.
Ensures operating parameters, maintenance schedules, procedures, are followed and refined as necessary.
Maintains all drawings, project documentation, and space planning for the site.
Complies with all applicable codes, regulations, governmental agency and company directives related to building operations, physical security and work safety.
Responsible for building management system control and coordinating efforts with controls contractors.
Write and track root cause of all problems and malfunctions taking corrective action and process improvements as required.
Communicate complex technical information to multiple people with various levels of technical knowledge.
Responsible for increasing efficiencies and maintaining reliability of all mechanical and electrical systems.
Risk analysis and creation of scopes of work related to preventative maintenance and resolution needs on building and facility equipment.
Communicate to visitors, vendors, contractors, customers, and management daily.
Qualifications
Education:
5 years of experience in a Data Center environment
5 years' experience related to commercial facility and supporting system management.
Experience with building automation systems, implementation, and management
High school diploma or general education degree (GED) required.
Bachelor's Degree and/or professional certifications in related field(s) preferred.
Experience:
Comprehensive knowledge of
Electrical
Mechanical
Industrial HVAC
Plumbing systems
Strong team management, coaching, & leadership abilities
Understanding of Data Center Best Practices and ASRHAE standards
Knowledge of
Building system design
Fire prevention and monitoring systems
Electrical distribution
HVAC systems
Excellent customer service
High level interpersonal communication skills
Decisions made with understanding of procedures and company policies to achieve set results and deadlines.
Comprehensive knowledge of Office software packages required and abilities in AutoCAD, and/ or Visio a plus.
Skills and Abilities
Physical requirements include stooping, standing, walking, climbing stairs / ladders and ability to lift / carry heavy loads of 50 lbs.
Able to read complex building drawings and schematics.
Able to evaluate the importance and urgency of projects based on cost, risk, safety, etc.
