Proficiency in troubleshooting hardware and software issues.
Experience with printer installation and maintenance.
Knowledge of Windows networking, DNS settings, and Active Directory.
Strong problem-solving and analytical skills.
Ability to manage multiple tasks in a fast-paced environment.
Excellent communication skills for user interaction.
Responsibilities
Provide first-line support by triaging service tickets.
Set up and maintain backups for tool computers.
Configure new Operator Computer Stations in FAB.
Install and troubleshoot printers.
Manage and track software renewals for third-party licenses.
Diagnose issues related to tool data loading and system connectivity.
Attend FAB Operations meetings to identify potential issues.
Benefits
Off-hours support on a rotational basis for critical systems.
Opportunity to work in a dynamic manufacturing environment.
Full Job Description
Job Description
This role is responsible for providing comprehensive FAB support, system maintenance, within a manufacturing and technical environment, ensuring the smooth operation of critical systems and equipment.
Responsibilities
FAB Support: • Provide first-line support by triaging and resolving service tickets. • Set up and maintain backups for tool computers. • Setup & Configure new Operator Computer Station in FAB. • Install, troubleshoot printers.
Software Management & Installation: • Manage and track software renewals (3rd party license software). • Install various software programs on user laptops as required.
System Maintenance & Troubleshooting: • Diagnose and resolve issues related to Tool data loading and system connectivity. • Troubleshoot and restore functionality for monitors / Alarms. • Configure and maintain Virtual Machines as needed.
Operational Collaboration: • Attend morning FAB Operations meetings to identify and address potential issues & operational impacts. • Provide off-hours support on a rotational basis, ensuring critical systems and services are maintained outside of standard business hours & provide help to troubleshoot issues as required.
Qualifications • Proficiency in troubleshooting and resolving hardware and software issues. • Experience with printer installation, configuration, and maintenance. • Experience with Windows networking, windows domain, DNS settings, Active directory, Linux systems etc. • Strong problem-solving and analytical skills. • Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. • Excellent communication and interpersonal skills for interacting with users and FAB teams.
Nice to Have Skills • Configure Jenkins for MES and .NET applications build. • Create workspace for Java / Tomcat server environment. • Familiarity with various operating systems (e.g., Windows, Linux). • Programming experience, particularly with Java, JSP, Servlet, JavaScript and Bash / Linux scripting. • SPC Chart creation (Big Plus)
About Nokia
Nokia is a Finnish multinational telecommunications, information technology, and consumer electronics company. The company was founded in 1865 and has since grown to become one of the largest telecommunications equipment manufacturers in the world. Nokia's products include mobile phones, smartphones, and network equipment, among others. The company is committed to innovation and has a strong focus on research and development. Nokia is also committed to sustainability and has set ambitious targets for reducing its environmental impact. The company operates in over 100 countries and has a strong presence in Europe, Asia, and North America.
