What we Offer:- Medical, dental, vision
- Supportive managerial staff
- Latest tools and technology
- 401K
- Paid Time Off
- Training - process, product and customer service
- Career growth
Responsibilities:- Serve as liaison between techs and customers
- Greet customers promptly
- Obtain customer and vehicle information
- Clearly report all vehicle symptoms as described by the customer
- Determine and recommend needed maintenance base on age, mileage and history of vehicle
- Prepare a complete and accurate estimate of cost for labor and parts
- Establish follow up time and preferred method - phone call, text or e-mail
- Monitor the progress of each vehicle throughout the day, and update customers frequently
- Verify that the final invoice reconciles with the work performed on the repair order
- Explain all completed work and charges to customers
Requirements:- Proven and verifiable record of achieving exceptional Customer Satisfaction
- Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a must
- Highline Experience is a plus
- High energy level, and warm friendly personality
- Stay current with product and CSI training
- A desire for a long term career with a growing organization
- Personal and professional integrity
- ADP, as well as some in-lane tablet experience a plus
Job Type: Full-time
Pay: $75,000.00 - $120,000.00 per year
