A&E Plumbing, Heating & Air is growing fast, and we're looking for a top-tier HVAC Service Technician who can own their day, solve complex problems, and deliver premium customer experiences. If you are the type of technician who takes pride in clean, accurate diagnostics, strong communication, and high-quality workmanship-we want to talk.
Position Overview:
The High-Level Service Technician is responsible for diagnosing, repairing, and maintaining residential and light commercial HVAC systems at an expert level. This role requires advanced troubleshooting ability, clean documentation, and the ability to educate customers and present solutions professionally.
Key ResponsibilitiesTechnical Expertise:
Diagnose and repair gas furnaces, heat pumps, ductless systems, air handlers, AC units, and ventilation systems.
Perform advanced electrical and refrigeration troubleshooting.
Handle both standard and complex service calls with minimal oversight.
Perform high-quality maintenance with full system documentation and recommendations.
Communicate clearly with homeowners and present repair options with integrity.
Build trust through accurate explanations and honest recommendations.
Provide written estimates and document declined recommendations.
Uphold high close-rates without pressure or gimmicks-solution-based selling only.
Operational Excellence:
Maintain high billable efficiency and follow company-standard tasking/pricing.
Fill out Service Titan (or other CRM) invoices thoroughly and professionally.
Maintain a clean, fully stocked company vehicle.
Follow all safety protocols and manufacturer specifications.
Qualifications:
5+ years of residential or light commercial HVAC service experience
EPA 608 Certification
Strong electrical and refrigeration troubleshooting skills
Ability to perform high-level diagnostics independently
Clean driving record
Excellent communication and customer-service skills
Capable of working on roofs, in crawlspaces, and in varying weather conditions
Preferred (Not Required):
NATE Certification
Experience with Service Titan
Ductless/VRF knowledge
Boiler experience
Oil Furnace experience
Compensation & Benefits:
Competitive hourly rate based on experience
Spiffs and performance bonuses
Growth plans for long term employment
Ongoing paid training and certifications
Company van, gas card
Tools purchase program
Employee Discounts
100% paid health care: Medical, Dental and Vision
AFLAC
HSA
PTO, 1 floating holiday, 6 paid holidays, and sick leave
401K with 3.5% match
Progressive longevity bonus, $250 per year
Year-round steady work
* High-performing technicians thrive here-we want someone ready to grow and succeed with our department.
Compensation: $30.00 - $50.00 per hour
Nestled in the heart of the Columbia River Gorge, we have proudly serviced areas between Gresham and The Dalles for over 16 years. Being apart of the A&E Team is so much more than just a job; we are committed to prioritizing our community and neighbors, offering honest, transparent solutions tailored to serve the people we care for.
