Experience Product ManagementLeads a journey-specific, cross-functional team to orchestrate and deliver experiences against an integrated set of end-to-end priorities that will delight our clients while delivering breakthrough business results.
Key Responsibilities and Duties- Direct the development of the business case, business plan, product definition and specifications, product launch and life cycle management activities for new or enhanced products.
- Develop ideas for new and enhanced products to support and align to the organization's overall business strategy and financial goals. Collaborate across the organization to drive defined outcomes and key results for the journey.
- Define and review key performance indicators (KPIs) to evaluate impact and effectiveness of solutions.
- Provide leadership, coaching, and support to Product Managers for their assigned core experiences and journeys.
- Lead the Experience product management lifecycle for assigned journey across platforms/channels. Establish product vision.
- Partner with Technology, Design, and other teams to align experience and tech capability roadmaps and investments.
- Champion Voice of Customer activities including co-creation sessions, primary research, persona and empathy development, journey mapping etc.
- Define product strategy. Drive feature/capability roadmap assessment and development across assigned journey to deliver customer and business outcomes.
- Foster innovation, collaboration, leverage new technologies and champion measurable impactful change to build TIAA's customer experience brand through internal and external initiatives.
Educational Requirements- University (Degree) Preferred
Work Experience- 8+ Years Required; 10+ Years Preferred
Physical Requirements- Physical Requirements: Sedentary Work
Career Level10IC
Required:
- We are seeking a Senior Director to lead our Enterprise Meeting Efficiency and Quality program, a strategic initiative spanning the full meeting lifecycle for our advisors and the clients they serve. This role will owe the vision and execution across Meeting Scheduler, pre- and post-meeting customer experiences, AI-driven advisor efficiencies, and operational dashboards that ensure the program delivers measurable value.
- This is a highly cross-functional leadership role, requiring close partnership with both our RKT and Salesforce teams to design and deliver solutions that work across the enterprise. The ideal candidate brings an enterprise-first mindset, able to balance the distinct needs of individual lines of business while building scalable, unified solutions that serve the organization.
Anticipated Posting End Date:
2026-10-20
Base Pay Range: $175,000/yr - $258,000/yr
Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).
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