JP Morgan Chase & Co.

Experience Design Senior Associate - Agentic

JP Morgan Chase & Co. • $95K — $115K *
Brooklyn, NY 11245In-Person
Information Technology
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 3+ years in user experience design or a related role focused on digital products
  • Proficient in design tools like Figma, Sketch, or Adobe Creative Suite
  • Experience optimizing user experiences across web and mobile platforms
  • Ability to interpret complex data into actionable insights
  • Familiarity with generative AI tools and LLMs in design processes
  • Understanding of inclusive design principles and accessibility guidelines

Responsibilities

  • Lead design and delivery of user experiences for various features and journeys
  • Define system behavior across user inputs and edge cases
  • Create user flows, wireframes, prototypes, and high-fidelity interfaces
  • Maintain high standards for interaction and visual design
  • Incorporate feedback and usability testing into design iterations
  • Collaborate with engineering to ensure design intent is realized
  • Contribute to the development of an agentic design system
  • Integrate accessibility best practices into all design work
  • Use data and user feedback to refine design outcomes
  • Present and defend design decisions to stakeholders

Benefits

  • Opportunity to shape employee experiences for a large workforce
  • Collaborative environment with cross-functional teams
  • Focus on innovative AI-driven design solutions
  • Emphasis on continuous learning and professional growth
  • Commitment to inclusive and accessible design practices
Full Job Description
JOB DESCRIPTION

Shape the future of employee experience by contributing to the design of agentic AI and adaptive digital experiences, empowering over 320,000+ employees to enhance their productivity and growth.

As an Experience Design Associate within the Employee Experience Design team, you will support the creation of AI-driven, adaptive user experiences that respond to user intent and evolving needs across self-service journeys. Drawing on strong expertise in experience design principles, interaction design, and research practices, you will partner closely with product, engineering, and research to deliver clear, scalable, and user-centered solutions, often working in parallel with engineering from concept through build.

Your work will focus on small to large-sized features and end-to-end journeys, with a hand in shaping a growing agentic design system and defining how systems respond across varied user inputs and scenarios. At the Senior Associate level, you are expected to work independently, lead design decisions from ambiguous problems through delivery, elevate the team's craft, and help evolve adaptive, conversational, and UI-driven interaction patterns that create consistent and intuitive employee experiences.

Job responsibilities

  • Lead the design and delivery of user experiences for small to large-sized features, features and end-to-end journeys, balancing user needs, business goals, and design standards.

  • Own response mapping for your feature areas, defining system behavior across user inputs, edge cases, failure states, and handoffs between conversational and UI-based interactions.

  • Design user flows, wireframes, prototypes, and high-fidelity interfaces that support intuitive and scalable self-service experiences.

  • Set and uphold a high bar for interaction and visual craft, including motion and transitions, and ensure it carries through to what ships.

  • Operate with an iterative design mindset, incorporating feedback, research insights, and usability testing to continuously improve experiences.

  • Partner with engineering throughout the build, working from shared specs and co-creating in code or prototyping tools to close the gap between design intent and implementation.

  • Contribute to the development and evolution of an agentic design system, including reusable components, patterns, and interaction models.

  • Incorporate accessibility and inclusive design best practices into all work to support a diverse range of users.

  • Utilize data, research, and user feedback to inform decisions and refine design outcomes.

  • Present and defend design decisions and rationale to team members, partners, and senior stakeholders.

Required qualifications, capabilities, and skills

  • 3+ years in a user experience design or equivalent role dedicated to improving experiences with digital products and services
  • Proven ability to create visually appealing and functional designs using industry-standard tools (e.g., Figma, Sketch, or Adobe Creative Suite)
  • Demonstrated experience in designing and optimizing user experiences across multiple platforms, including web, mobile, and other digital channels
  • Previous experience interpreting complex data and transforming it into actionable insights for informed decision-making

  • Proven use of generative AI assistants and LLM-powered tools within the design process.

  • Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies, with a history of creating accessible and inclusive digital experiences

Preferred qualifications, capabilities, and skills

  • Expert using Figma, Figma plug-ins, and FigJam.

  • Excellent communication and presentation skills, including rationale and storytelling that persuades senior leaders or aligns multiple stakeholders

  • Expert in the latest AI technologies and trends including Claude, ChatGPT, and other LLMs.

  • Broad Design skillset with an adaptable, product-oriented mindset and a love for learning

  • Strong understanding of technology and/or coding experience with front-end frameworks (HTML, CSS, React), experience in mobile development (iOS, Android) and using APIs.

  • Experience in conversation design and/or chatbots


About JP Morgan Chase & Co.

JP Morgan Chase & Co. stands at the forefront of the global financial services industry. They offer an expansive array of products and services to a diverse clientele, including individuals, corporations, governments, and institutions. Ever since the merger of J.P. Morgan & Co. and Chase Manhattan Corporation in 2000, this industry-leading entity has become renowned for its comprehensive portfolio encompassing consumer and community banking, corporate and investment banking, commercial banking, as well as asset and wealth management. Headquartered in the vibrant city of New York, JP Morgan Chase & Co. boasts a formidable presence across over 100 countries worldwide.

Unveiling Employment Opportunities at JP Morgan Chase & Co.

Vacancies and Hiring Initiatives

JP Morgan Chase & Co. is continuously on the lookout for talented individuals eager to contribute to its legacy of excellence. The company's recruitment efforts are geared towards identifying candidates with the right blend of skills and qualifications to drive forward its various business segments. Whether you are a seasoned professional or a recent graduate, JP Morgan Chase offers a plethora of job openings across multiple disciplines.

High-Demand Positions

Among the myriad of roles, certain positions stand out for their attractive compensation packages and career advancement prospects. Notably, high-paying jobs at JP Morgan Chase & Co. include Relationship Manager, Branch Manager, and Software Engineer. These roles are critical to the firm's operations and offer lucrative opportunities for those with the requisite expertise.

Navigating the Job Market at JP Morgan Chase & Co.

Leveraging Job Portals and Job Alerts

For job seekers aiming to tap into the opportunities at JP Morgan Chase, staying updated through job portals and subscribing to job alerts is crucial. These tools can provide timely information about job openings, job fairs, and recruitment events, enabling candidates to apply promptly and prepare adequately for interviews.

Preparing Your Job Application

Your job application, comprising your resume and cover letter, is your ticket to securing an interview at JP Morgan Chase. Highlight your qualifications, skills, and experiences that align with the job listing, ensuring you stand out in the competitive job market.

Acing the Interview

Preparation is key to succeeding in your interview with JP Morgan Chase. Familiarize yourself with the company's business segments, values, and recent achievements. Demonstrating how your background and aspirations match the company's goals can significantly increase your chances of employment. A World of Job Opportunites in the Financial Services Industry JP Morgan Chase & Co. offers a world of job opportunities for those seeking to make their mark in the financial services industry. With competitive salaries, comprehensive benefits, and endless possibilities for growth, positions at JP Morgan Chase are highly coveted. By staying informed through job sites, tailoring your applications, and preparing thoroughly for interviews, you can enhance your prospects of joining the esteemed ranks of JP Morgan Chase employees. Explore the job board, seize the job opportunities, and embark on a rewarding career journey with one of the world's leading financial institutions.
Learn more about JP Morgan Chase & Co.
Size
661 employees
Market Cap
$384.5 billion
Industry
Finance & Insurance
Net Income
$29.1 billion
Founded
1823
5 Year Trend
+0.7%
Revenue
$261.5 million
NASDAQ
CCF
* Ladders Estimates

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