LiveRamp is seeking a Executive Partner to own and grow our relationship with Publicis Groupe, one of our largest and most strategically important clients; a global holding company spanning multiple agencies and business units. This is a high-visibility, high-impact role for someone who can operate equally well in a boardroom with senior executives and in the weeds of operational integration across a complex, matrixed organization.
You will be the connective tissue between the holding company and LiveRamp - bringing visibility to, and consumption of, LiveRamp's end-to-end product suite to senior agency leaders. You'll help to drive operational success across business units, cultivating senior-level relationships, translating client needs into product input, and ensuring both organizations are aligned around shared goals and a joint roadmap. This role requires someone who thrives on complexity, builds trust quickly, and can navigate large, decentralized organizations without losing momentum.
Key Responsibilities
Operational Integration Across Business Units
- Own end-to-end operational integration between LiveRamp and each of the holding company's business units, agencies, and regional teams.
- Serve as global lead for existing and prospective client needs; partner with regional LiveRamp & Groupe leaders/SMEs to ensure client goals are met.
- Identify and resolve integration blockers, ensuring consistent onboarding, adoption, and usage across a decentralized client organization.
- Partner cross-functionally with LiveRamp's Solutions Engineering, Product, and Support teams to ensure operational delivery matches client expectations.
Senior Relationship Management
- Establish, deepen, and maintain relationships with senior stakeholders and executives across the holding company and its business units.
- Serve as a trusted advisor, understanding each business unit's unique priorities, pressures, and goals.
- Build a multi-threaded relationship map to reduce single points of failure and ensure continuity of trust across the account.
Voice of the Client to Product
- Act as the primary conduit for bringing holding company needs, feedback, and use cases back to LiveRamp's product organization.
- Synthesize feedback across business units into clear, prioritized input for product and engineering teams.
- Advocate internally for the client's roadmap needs while balancing LiveRamp's broader product strategy.
Executive Liaison
- Act as the primary liaison between key holding company executives and LiveRamp leadership.
- Prepare and facilitate executive business reviews, escalations, and strategic conversations.
- Ensure alignment and clear communication flow between both organizations at every level.
Success Metrics & Joint Roadmap Planning
- Define, track, and report on success metrics and KPIs that reflect the health and value of the partnership.
- Lead joint roadmap planning sessions with the client, aligning LiveRamp's product direction with the holding company's strategic priorities.
- Develop and maintain a shared account plan and mutual success plan with clear milestones and ownership.
What Success Looks Like
- Strong, multi-threaded relationships across business units and executive levels, resulting in high trust and low relationship risk.
- Seamless operational integration with minimal friction across business units.
- A clear, well-prioritized feed of client needs actively shaping the LiveRamp product roadmap.
- A jointly owned roadmap and success metrics framework that both organizations use to track progress.
- Measurable growth in adoption, satisfaction, and expansion within the account.
Qualifications
Required:
- 10+ years of experience in relationship/account management, client success, or partnership roles, ideally within adtech, martech, media, or SaaS. Experience working with holding companies, agencies, or media conglomerates across a wide variety of client verticals
- Demonstrated experience managing large, complex enterprise accounts with multiple stakeholders and business units.
- Strong executive presence and experience engaging with C-suite and senior leadership.
- Proven ability to translate client needs into actionable product feedback.
- Excellent verbal and written communication, negotiation, and cross-functional collaboration skills.
- Experience defining and reporting on success metrics/KPIs for strategic accounts.
Preferred:
- Strong understanding of the data collaboration, identity resolution, and data clean room technology space
- Experience leading joint business planning or roadmap alignment processes with enterprise clients.
This is a hybrid, 2 days a week in-office position in New York City. The approximate annual base salary range is $177,000 to $208,000. This position is also eligible for variable incentive compensation targeted at 75% of base salary, subject to the terms of the applicable incentive compensation plan. Accordingly, the on-target earnings (OTE) range for this role is approximately $309,750 to $364,000, assuming achievement of target performance goals. Actual compensation will depend on a number of factors, including the applicant's experience, knowledge, skills, abilities, geography, performance, and internal equity among our team.
Benefits:- People: Work with talented, collaborative, and friendly people who love what they do.
- Fun: We host in-person and virtual events such as game nights, happy hours, camping trips, and sports leagues.
- Work/Life Harmony: Flexible paid time off, paid holidays, options for working from home, and paid parental leave.
- Comprehensive Benefits Package: LiveRamp offers a comprehensive benefits package designed to help you be your best self in your personal and professional lives. Our benefits package offers medical, dental, vision, life and disability, an employee assistance program, voluntary benefits as well as perks programs for your healthy lifestyle, career growth and more.
- Savings: Our 401K matching plan-1:1 match up to 4% of salary-helps you plan ahead.
