Executive IT Support

RELOCATION ASSISTANCE: No relocation assistance available CLEARANCE REQUIRED FOR START: No CLEARANCE TYPE: Secret TRAVEL: Yes, 10% of the Time Northrop Grumman's Chief Information Digital Office is seeking a senior-level Executive PC Support Technician to provide IT and technical support to Northrop Grumman executives, including Presidents, Corporate Officers, Vice Presidents, Executive Assistants, and other senior leaders and stakeholders. Based at the Aeronautics Systems site in Palmdale, CA, the incumbent independently identifies and develops solutions to Executive IT issues and recommends enhancements to improve the IT experience and functionality for executives. The incumbent will work in a fast-paced environment under general supervision to resolve issues promptly and effectively with tact and diplomacy. Responsibilities will include but not be limited to the following: 3 Provide administrative and operational support for executive offices, desktops, mobile phones, tablets, multimedia/MTR devices, and other executive travel IT equipment. 3 Diagnose and fix IT software issues, including M365 and other Microsoft Office programs. 3 We have multiple buildings at the Palmdale, CA campus; candidates must be willing to work at each site based on the needs of the business and customers. 3 Responsible for setting up and maintaining conference room environments and various A/V equipment. Please note - the candidate selected for this position will be required to work on-site, full-time at our Palmdale, CA campus; this is not a remote work opportunity. Basic Qualifications: 3 Bachelor's degree with 2 years of IT experience, or an Associates degree with 4 years of IT experience, or a High School Diploma/GED with 6 years of IT experience. 3 Must have 4+ years of technical support experience in PC desktop or help desk roles supporting large user populations (500+ people). 3 Must have experience in support of corporate executives, senior leadership, or other high-level decision makers. 3 Ability to handle high-profile situations with tact and composure. 3 Candidate must have the ability to obtain and maintain a U.S. Government Secret security clearance as a condition of continued employment. 3 Experience in using ServiceNow Incident Tracking and Trouble Ticketing. 3 Proficiency in Microsoft products such as Windows 11, M365, Teams, Outlook, Word, Excel, PowerPoint, and Visio. 3 Experience with hardware components such as video cards, hard drives, network adapters, and motherboards. 3 Experience with Microsoft Endpoint Configuration Manager (MECM) tools. 3 Experience supporting Windows 11 and BitLocker in a corporate environment. 3 Must be able to lift and move equipment weighing up to 30 pounds. Preferred Qualifications: 3 Current U.S. Government Secret security clearance. 3 Bachelors degree in Information Systems and 4 years of experience providing IT support to executive-level leadership. 3 Strong customer service skills. 3 Current CompTIA A+, CompTIA Security+, or Network+ certification. 3 Proficiency in remote administration (VPN) and troubleshooting of desktop PCs. 3 Experience with Active Directory in configuring user and computer accounts. 3 Experience supporting EVW (Enterprise Virtual Workspace) and Citrix. 3 Current HP and Dell Warranty Support Certifications. We offer flexible work arrangements, phenomenal learning opportunities, exposure to a wide variety of projects and customers, and a very friendly team environment. At Northrop Grumman, we are on the cutting edge of innovation. Our diverse portfolio of programs means there are endless paths to cultivate your career. We also offer exceptional benefits/healthcare, a 9/80 work schedule, and a great 401k matching program. Come join us! Primary Level Salary Range: $72,600.00 - $121,000.00 The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidates experience, education, skills and current market conditions. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business. The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.