Pacific Point resort on the Central Coast offers competitive pay and a very complete benefits package; health insurance, paid time off, retirement plan, dental insurance, vision insurance, life insurance, employee discount, employee assistance program, and food provided daily to our employees
Education/Experience
- Minimum 2 years' experience in a Housekeeping leadership role.
Work Hours
- Will be required to work flexible scheduled shifts based on business needs.
- Scheduling includes holidays, nights, and weekends depending on hotel events and functions.
Job Requirements
- Understand the mission, vision, and goals of the hotel.
- Bi-lingual in Spanish and English to effectively communicate.
- Strong computer skills and proficiency in Microsoft Office.
- Strong leadership skills and the ability to apply them in a dynamic environment.
- Establish goals and objectives for the department.
- Well organized, focused, and complete all work assigned.
- Work cohesively with co-workers and all departments as part of a team.
- Build morale and promote positive employee engagement.
- Follow all appropriate policies and procedures while constantly striving to improve standards of operations.
- Ability to read, comprehend, and write instructions, correspondence, reports, and memos.
- Ability to communicate verbally with guests, management, and co-workers.
- Ability to effectively present information to associates, management, guests, and the public in one-on-one and group situations.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Ability to understand guest service needs.
- Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required.
- Must be able to lift up to 15 lbs. on a regular and continuing basis.
- Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally.
- Must be able to bend, stoop, squat, and stretch to fulfill cleaning/inspection tasks.
- Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity.
- Requires manual dexterity to use and operate all necessary equipment.
Essential Job Duties
- Housekeeping and Laundry
- Manage the daily operations of the Housekeeping, and Laundry departments.
- Responsible for budgeting, forecasting, and financial planning of the departments.
- Manage the selection, training and development of employees with a focus on maximum employee satisfaction, productivity and guest satisfaction.
- Conduct regular inspections of the hotel to ensure adherence to cleanliness and maintenance standards.
- Manage operating expenses to maximize costs while providing excellent guest services.
- Coordinate department's activities with other departments to facilitate increased levels of communication and guest satisfaction.
- Responsible for monitoring consumption and ordering replacement of guests and cleaning supplies.
- Schedules the cleaning of the projects and deep cleaning, including room carpets, upholstery, draperies, and window cleaning.
- Schedules the cleaning for periodic major cleaning projects including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, elevator doors and tracks.
- Monitors vacant rooms, check out rooms, and stayovers and communicates with the front office pertinent information.
- Monitor and control accurate lost and found program.
- Promote the rules and regulations of the hotel intended for the safety and welfare of guests.
- Be aware and respond to possible situations with guests regarding cleanliness of hotel public areas and guestrooms.
- Monitor quality and cleanliness standards and meets the expectations of the guests on a daily basis.
- Demonstrates knowledge of job-relevant issues, products, systems, and processes.
- Manages lobby areas, including overall maintenance, daily upkeep, and cleanliness.
- Supports public area cleanliness.
- Supports laundry services.
- Provides services that are above and beyond for customer satisfaction and retention.
- Management
- Select talented, qualified, and service-oriented individuals to embody the core values of the hotel's culture.
- Supervise and manage employees in support of the day-to-day operations.
- Schedule associates for housekeeping operations and manage payroll and productivity.
- Ensures associates have supplies, equipment, tools, and uniforms necessary to perform their jobs.
- Serves as a role model to demonstrate appropriate behaviors.
- Carries out supervisor responsibilities in accordance with hotel policies and standard operating procedures.
- Train and develop associates on 4 Keys service standards, technical skills, standard operation procedures, and safety standards.
- Ensure all associates are safety conscious and trained in safe work practices.
- Facilitate new hire training.
- Facilitate departmental training and continually monitor, evaluate, and revise training content to reflect changes in the process and to address the needs identified by associates.
- Ensure associates exceed service and cleanliness standards.
- Fosters open channels of communication between all employees.
- Participates in the performance appraisal system process, giving feedback when needed.
- Encourages and builds mutual trust, respect, and cooperation among associates.
- Follow all additional duties as assigned by management.
Salary $80K- $85K DOE
