The Executive Director oversees and directs the day-to-day functions and efficient operations of the community, in accordance with all federal, state, local and licensing regulations, and all company policies and procedures. This role also ensures the highest quality of care for residents, while maintaining the community's financial stability, and creating a harmonious working environment for all associates.
Responsibilities- Oversee, plan, develop, organize, implement, manage, control and direct all of the day-to-day functions and operations of the community including:
- Consult with department directors on development and implementation of departmental policies and procedures
- Establish rapport in and among departments to demonstrate, encourage and promote a spirit of teamwork and cooperation among associates
- Identify and develop plan of corrections of problem areas to improve service to residents
- Ensure compliance with all laws, regulations and legal requirements governing the community and all company policies and procedures
- Ensure that all residents receive proper services with regard to their physical, mental & emotional needs
- Conduct surveys and exit interviews to determine satisfaction levels and areas for improvement
- Collaborate with the Director of Sales to promote and market the property within the local community by implementing referral and other programs, which are intended to reach full resident occupancy goals of the community
- Responsible for overseeing all operations, finances and reporting including:
- Approve all expenditures against budgets and maintain complete financial records including billing and accounts receivable
- Maintain all required education units with complete understanding and knowledge of all Federal, State and Local government regulations, as well as trends within the industry
- Ensure management team complies with all policies and procedures and maintains any required continuing education or licensing updates/requirements
- Oversee proper physical property maintenance within the community by ensuring that it is a safe and secure environment for all residents, guests, visitors and associates including: compliance with OSHA requirements, established safety policies, practices and plans
- Closely manage all workers' compensation injuries, investigations, or safety complaints
- Recruit, hire, evaluate, motivate monitor performance, schedule and manage community staff in the best interest of the residents, and in accordance with company policy
Qualifications- Bachelor's degree in business, healthcare, nursing, or human services, or preferred or combination of education and experience supervising others in a senior living, healthcare, or hospitality environment
- Minimum eight to ten years of experience in senior living, healthcare, hospitality, or related industry
- Minimum five years of experience functioning in a leadership role at senior living operation is required
- Current state/federal/local required certification or license to manage a community
- First Aid Certification required
- Background clearances as required by government regulations
- Must meet health requirements, including TB
