The Executive Director oversees the operations and management of a student housing community and is responsible for achieving financial and operational results of the asset. This position will be responsible for the overall big picture and will directly oversee leasing initiatives, CapEx projects, retail collections and communications and all personnel management and training.
*This position supports multiple property locations.*
What You'll Do:- Manage a high-quality on-site staff through implementation of effective recruitment, training, motivation and development programs
- Direct efforts to ensure all purchasing guidelines are followed
- Ensure leasing team achieves the highest standards regarding shopping report scores
- Enforce resident retention and service request follow-up programs
- Implement and monitor effective lease renewal programs
- Monitor an effective preventative maintenance program
- Promote safe work practices among on-site staff
- Effectively maintain product knowledge of community and competitive communities through consistent evaluation of market conditions and trends. Ensure leasing staff develops similar knowledge
- Direct efforts to implement sales and marketing plans, which effectively maximize rental income and budgeted occupancy
- Effectively show, lease, and move in prospective residents
- Achieve the highest possible net operating income through the implementation of effective cost control and revenue improvement programs; identify trends and recommend appropriate strategies and adjustments
- Establish and implement renewal and leasing goals
- Evaluate and recommend changes on rent/pricing strategies, and ensure websites and printed material are accurate and updated
- Develop yearly operating budgets/forecasts and marketing plans
- Accurately prepare and convey all operational and financial data to the Regional Manager in a timely manner
- Effectively monitor all income, including delinquencies
- Monitor the timely receipt and reconciliation of rent collections and ensure landlord/resident statutes are followed
- Analyze and evaluate monthly financial statements. Write clear and concise variance reports to substantiate the analysis
- Accurately complete required reports as outlined in the Peak policies and procedures as well as additional reports requested by owner and/or supervisor(s)
- Ensure written and verbal communication to internal and external customers is professional and timely
- Effectively perform and document appropriate employee evaluations including, but not limited to, performance reviews and corrective action reviews, and termination paperwork
- Prepare and ensure staffing schedules are consistent with community needs
- Provide training and motivation to leasing staff and ensure group training sessions are conducted as needed
- Ensure timely completion of all salary, bonus, and compensation paperwork, in addition to adherence to company standards for payroll and overtime calculations
- Effectively understand and operate the company's various software programs and ensure staff is properly trained in the respective programs for their positions
- Ensure that all physical aspects of the property are at all times fully functional and maintained in an attractive condition
- Adhere to established company standards for screening applicants for residency
- Direct entire Turn process as outlined in the Turn policies and procedures
- Perform apartment inspections monthly as well as prior to move in and at move out.
- Manage property risk effectively by communicating incidents and potential liabilities as outlined in the Peak policies and procedures
- Conduct effective weekly team meetings
- Responsible for approving projects through outside vendors
- Responsible for the general upkeep and cleaning of office, clubhouse, and buildings
- Develop and maintain positive relationships with external customers
- The person in this position frequently communicates with students who have inquiries about their rent or leasing agreement. Must be able to exchange accurate information in these situations.
What You'll Need: - High school diploma or equivalent is required; college degree preferred
- 5+ years' experience in multifamily property management required
- 2+ years' experience in student housing management experience highly preferred
- Proven ability to perform in all areas of property management including people management, financial reporting, sales & leasing, maintenance and resident relations.
- Ability to analyze and evaluate monthly financial statements and develop yearly operating budgets/forecasts
- Demonstrated leadership skills
- Excellent verbal and written communication skills
- Working knowledge of property management software; Entrata highly preferred
- Travel may be required as necessary to attend training and other company functions
- Proven ability to demonstrate Peak's Mindsets
Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
- The person in this position will need to be able to travel around town, market on campus and stand for long periods of time.
- Constantly operates a computer and other office productivity machinery (i.e., a calculator, copy machine, and computer printer)
- The person in this position frequency communicates with students who have inquiries about their rent or leasing agreement. Must be able to exchange accurate information in these situations.
- While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
What You'll Get:- Paid Parental Leave
- 15 days of PTO + 2 additional "Wellbeing Days"
- 401(k) Match
- Wellness initiatives, healthy team competitions and reward programs through Peak's LiveWell program
- Employee Resource Groups
- 10 Year Peakiversary Trip
- Annual Leadership conference
- Leadership development and coaching
- Additional rewards and recognition
*The anticipated pay range for this role is $100,000.00 - $110,000.00 annually, with final compensation determined based on experience, skills, and internal equity.
