Location Our West Campus is located at 2400 Gillionville Road, Albany, GA 31707. Our East Campus is located at 504 College Drive, Albany, GA 31705. The Human Resources office for both campuses is located on the West Campus in Building K, Suite 209.
Job Summary The Executive Director for Student Success reports to the Assistant Vice President for Enrollment Management and Student Success and provides strategic, data-informed leadership for a comprehensive, equity-minded student success model that advances retention, persistence, and timely degree completion for Albany State University's undergraduate students. Consistent with the University's mission as a historically Black institution serving a diverse student body including first-generation, Pell-eligible, and academically at-risk students the Executive Director designs, implements, and continuously improves programs and high-impact practices that close equity gaps and cultivate a culture of belonging and academic achievement.
As the administrative leader of the Student Success Center, the Executive Director supervises the Director of Academic Advising along with the office's professional and support staff, manages the office budget and resources, and builds strong cross-divisional partnerships across Academic Affairs, Student Affairs, and Enrollment Management. The Executive Director oversees the University's signature success initiatives, including the Living-Learning Communities, the Freshman Leadership Academy, the Summer Success Academy, and the Summer Bridge Program serving an at-risk cohort of Summer Success Academy students, ensuring a coordinated, integrated student success experience.
Sponsorship not available for this position. Responsibilities Strategic Leadership & Vision - Provide visionary, data-informed leadership for the University's integrated student success model, aligning
departmental goals with institutional retention and completion targets and University System of Georgia
student success initiatives. - Develop and execute an annual strategic plan with measurable outcomes; establish key performance
indicators and regularly assess and report progress toward achieving and sustaining retention and
graduation goals. - Champion equity-minded, culturally responsive practices that close achievement gaps for historically
underserved and at-risk student populations.
Academic Advising Leadership - Supervise the Director of Academic Advising, providing direction, coaching, and accountability for a
proactive (intrusive) advising model grounded in NACADA standards and guided-pathways principles. - Ensure advising structures, caseloads, and workflows meet the needs of undergraduate students, with
special attention to student athletes and transfer, undeclared, and academic-probation students. - Oversee the integration of advising with early-alert and case-management systems to deliver timely, coordinated intervention and warm hand-offs across campus offices.
Retention, Persistence & Completion - Lead the collection, analysis, and interpretation of predictive and real-time data including incoming student
characteristics, DFW rates, class attendance, faculty early-warning flags, and registration and financial holds to inform effective outreach and intervention. - Develop retention and persistence dashboards and summary reports for stakeholders to guide program
development, outreach, and intervention strategy. - Serve as a central point of contact for students, faculty, and staff regarding retention risk factors; identify
at-risk students, coordinate individualized success plans, and monitor and document progress.
Signature Student Success Programs - Direct the development, delivery, and assessment of the University's Living-Learning Communities, the Freshman Leadership Academy, and the Summer Success Academy.
- Lead the Summer Bridge Program, including the design and delivery of intensive academic, social, and transition support for an at-risk cohort of Summer Success Academy students, in partnership with Academic Affairs faculty and campus support offices.
- Embed high-impact practices and evidence-based interventions across all programs and evaluate their effect on student learning, engagement, and outcomes.
Cross-Divisional Collaboration - Build and sustain relationships among advising staff, faculty, Academic Affairs, Enrollment Management, and Student Affairs to promote strong communication channels and an integrated student success model.
- Collaborate with academic support services and campus partners to implement university-wide success initiatives that meet the needs of diverse student groups.
- Represent student success initiatives on university committees and task forces and assign office staff to appropriate committees and working groups.
Supervision, Budget & Operations - Provide day-to-day leadership of the Student Success Center; supervise academic administrators and support staff, manage workload and assignments, and support ongoing professional development.
- Identify resource needs, develop budget requests, and manage the annual and program budgets including Title III and other grant-funded resources in compliance with applicable guidelines.
- Convene regularly scheduled departmental meetings with directors and staff and perform additional responsibilities as assigned by the Assistant Vice President for Enrollment Management and Student Success.
Required Qualifications - Master's degree from an accredited institution.
- inimum of five (5) years of progressively responsible experience in higher education, including three (3) or more years in academic advising or student success.
- Minimum of three (3) years of experience serving diverse student populations within higher education.
- Demonstrated supervisory and team-leadership experience.
- Demonstrated ability to design and implement systems to collect, maintain, and analyze data.
- Demonstrated ability to work cooperatively with internal and external stakeholders to foster a spirit of
engagement.
Preferred Qualifications - Earned doctorate (Ed.D. or Ph.D.) in higher education, student affairs, counseling, or a related field.
- Experience leading summer bridge, first-year, or living-learning programs for at-risk or transitioning students.
- Proficiency with student success/CRM and early alert platforms (e.g., EAB Navigate, Starfish) and student information systems (e.g., Banner).
- Experience serving first-generation, Pell-eligible, and academically at-risk students, preferably at a minority-serving institution.
Proposed Salary Salary commensurate with education and experience.
Required Documents to Attach - Cover Letter
- Resume
- Transcripts
- 3 professional references with their contact information
Knowledge, Skills, & Abilities Knowledge of retention and persistence theory, guided pathways, high-impact practices, and NACADA
advising standards.
Strong analytical skills, with the ability to translate data into actionable strategy.
Excellent written, verbal, and interpersonal communication skills.
Ability to balance and prioritize multiple responsibilities and lead organizational change.
A student-centered, service-oriented approach and a demonstrated commitment to equity and inclusion.
Contact Information For more information or questions about a job posting, please contact the Office of Human Resources at (229) 500-2026, or by email at hrasu@asurams.edu. For technical support, please call the USG Service Desk at (877) 251-2644, or by email at support@usg.edu.
