Bachelor's degree in business, healthcare, nursing, or human services preferred; relevant experience may substitute.
Licensed Administrator in good standing as per state requirements.
Minimum 5 years in a leadership role within senior living operations; hospitality experience is advantageous.
Strong understanding of resident rights regulations at all government levels.
Expertise in budget management and financial planning, with a focus on aligning budgets with organizational goals.
Proficient in Microsoft Office Suite and various CRM software.
Exceptional communication skills with a commitment to serving seniors.
Responsibilities
Oversee all community operations and serve as the primary contact for staff, residents, and external stakeholders.
Supervise and motivate department directors and staff, ensuring high morale and effective training.
Ensure resident satisfaction by delivering high-quality services consistently.
Develop and implement community sales and operations strategies aligned with company objectives.
Collaborate with clinical department heads to address care regulation issues and support the Resident Care Program.
Manage the community's budget and cash flow, proactively addressing financial variances.
Provide leadership by resolving problems and fostering a positive environment.
Benefits
Opportunity to lead and shape community operations.
Engagement with a diverse range of stakeholders, including residents and families.
Supportive corporate structure with resources for operational success.
Focus on maintaining high standards of care and resident satisfaction.
Full Job Description
POSITION SUMMARY
The Executive Director holds full accountability for overseeing all community operations and ensuring the quality of care and services provided. This role includes, but is not limited to, maintaining the community's financial stability, managing budgets and cash flow, overseeing staffing practices, and handling daily operations in line with government agency guidelines. The Executive Director is responsible for fostering an environment that upholds the highest standards of care and building strong relationships with staff, department leaders, residents, providers, and family members. Additionally, they will ensure strict compliance with all relevant federal, state, and local laws, regulations, and company policies.
KEY RESPONSIBILITIES
On-site executive for all operations, acting as contact for all staff, residents, prospects, community organizations, government agencies, and the public.
Supervise, direct, and motivate all department directors, supervisors, and staff. Maintain training and morale.
Maintain a high degree of resident satisfaction through consistently delivering high-quality services.
Lead the development and implementation of all community sales and operations strategies and tactics, consistent with the company's objectives.
Understand the community's care regulations and support the Resident Care Program by regularly meeting with the clinical department head to discuss and address issues or concerns.
Manage the community's budget and cash flow, maintain budget accountability, and aggressively anticipate and minimize negative budget variances and deficits.
Provide leadership for staff and residents, proactively solving problems and issues.
Act as the main property contact for Cogir Senior Living corporate staff, maintaining positive relationships.
Maintain current departmental policies, procedures, and licenses, following company, federal, state, and local requirements.
Review all employee hiring, promotions, disciplinary actions, and terminations with attention paid to retaining quality personnel.
Maintain the building grounds and property by supervising preventative maintenance systems and programs and conducting frequent inspections.
Requirements
CANDIDATE QUALIFICATIONS
Education:
A bachelor's degree in business, healthcare, nursing, or human services is preferred, or a combination of education and experience in a supervisory role in a senior living, healthcare, or hospitality environment.
Must be a Licensed Administrator in good standing (per state requirements) and/or meet all applicable federal and state license requirements.
Experience, Competencies, and Skills:
At least 5 years of experience in a progressive leadership role in a senior living operation is required. Hospitality experience is a plus.
An understanding and compliance with all federal, state, and local resident rights regulations.
Demonstrated expertise in budget management and financial planning. Ability to develop, monitor, and optimize budgets aligned with organizational goals.
Knowledge of various computer systems and CRM software, and proficiency in the Microsoft Office Suite.
Proven ability to build, lead, and inspire cross-functional teams, fostering a collaborative and inclusive environment.
Outstanding written and verbal communication skills and a passion for serving seniors.
A high degree of accuracy in all assignments, ability to manage time effectively, and high integrity.
Capacity to work evenings and/or weekends and be on-call 24/7.
