As a vital part of our team, the Executive Director must be a strong leader with the ability to provide operational oversight. They will set the ultimate example for servant-hearted excellence and positive culture in the restaurant while showing genuine care for our team and guests. The Executive Director will work alongside the Owner/Operator to lead, grow, and support the team.
RESPONSIBILITIESThe responsibilities and tasks for this role directly relate to the 4 pillars of our mission statement.
1. Obsession for exceptional service- Be the go-to expert in the restaurant for safety, service, and productivity, setting the standard for best practices.
2. Drive for continual growth- Enthusiastically lead the team; celebrate successes while holding team members accountable for performance results
- Perform managerial tasks such as strategizing business goals, reviewing reports and results, and team development
- Ensure Chick-fil-A Chesterfield Valley is stewarding all resources well and meeting and exceeding all Chick-fil-A standards
3. Commitment to operational excellence- Take full ownership of the restaurant's Profit and Loss (P&L) statement, operating within specified parameters for labor, food, and general expenses.
- Partner with other leaders to plan ahead to ensure that the store runs with excellence at all times.
Operate within the prescribed limits for labor, food, and general expenses.
- Ongoing evaluation of the store; streamlining systems/processes to improve efficiency and to build sustainable sales and profit growth
4. Focus on developing remarkable leaders- Oversee a team of four key Directors within the restaurant, guiding and mentoring them to ensure high levels of performance
- Accountable for leading, training, and developing the team, including directors
- Know, set, and evolve store goals with a focus on key metrics: Sales growth, profitability, food safety, customer experience scores
- Meet regularly with Operator and Leadership Team for training/personal development and to execute the overall vision
EDUCATIONBachelor's Degree Required
EXPECTATIONS- Uplift and reinforce our Chesterfield Valley culture
- Hold the team accountable to meet extremely high standards
- Model constant and healthy communication and give correction when needed
- Recruit, train and retain top-caliber talent
- Willing and able to work a flexible schedule including all weekends and holidays
- Prioritize responsibilities to keep up with daily, monthly and long term needs of restaurant
- Consistently deliver reliable results
- Create and maintain systems to improve operational efficiency
ATTRIBUTES- Consistent and reliable
- Detail-oriented
- Ability to multi-task
- Work well independently and in a team environment
- Cheerful and positive attitude
- Customer service oriented
- Strong interpersonal skills
Benefits- Flexible schedule
- Paid time off
- Dental insurance
- 401(k)
- 401(k) matching
- Vision insurance
- Health insurance
