Job Type
Full-time
Description
Position Summary:The Executive Director, reporting directly to the Regional Director of Operations or Divisional Director of Operations, serves as the senior leader of the Community with responsibility for strategic oversight, daily operations, and long-term performance. This role ensures the delivery of exceptional resident care while maintaining full compliance with all regulatory standards and driving achievement of financial and operational goals. The Executive Director leads and develops department heads and staff across all functional areas, fostering a culture of accountability, engagement, and alignment with the Company's mission and values. In addition to overseeing sales and occupancy growth, the Executive Director actively represents the Community externally, building strong relationships with residents, families, employees, and local partners to enhance the Community's reputation and ensure long-term success.
Essential Functions:- Responsible for the day-to-day operations of the Community including profit and loss, marketing, sales, regulatory compliance, maintaining high customer satisfaction, meeting financial expectations, and ensuring a quality workforce.
- Make business decisions based on the best interests of the company and its employees.
- Manage three to five (3-5) subordinate supervisors who supervise a total of approximately 30-50 employees in the areas of Housekeeping, Resident Care, Maintenance, Dietary and Office Administration.
- Create and manage the department schedule through the Attendance on Demand platform to ensure adequate coverage according to the labor budget and ensure all key AOD expectations and guidelines are consistently met.
- Provide overall direction, coordination, and evaluation of each department.
- Create a professional environment that represents the vision and values of the Company.
- Meet/exceed budgets and targeted community performance goal.
- Foster a sales-oriented environment within the community by supporting the Director of Sales through conducting tours, following up with calls, and facilitating weekly top prospect sales meetings alongside the Director of Sales and Director of Nursing, ensuring the community is consistently prepared for tours.
- Demonstrate competence in regulatory compliance and ensure that the property stays in regulatory compliance with all regulatory agencies.
- Hire, orient, supervise, evaluate, review, and appropriately discipline subordinate staff.
- Attend corporate sponsored meetings and training sessions as required.
- Actively participate in networking and community-based groups that are relevant to the Company's business.
- Adhere to the organization's core standards, communication expectations, mission, and core values.
- Ensure alignment with owners' vision for service quality and value creation.
- Ensure effective communication is being utilized by community staff with the residents' families concerning residents' care, encompassing their physical, personal, and emotional wellbeing.
- Work well with others and take direction from management, as well as taking initiative with the capability to engage in conflict intervention and resolution for residents, families, employees, and others as needed.
- Other duties as assigned.
Qualifications:- Bachelor's degree preferred.
- Minimum of 2-3 years of management experience preferred, with senior living experience strongly desired.
- Applicable state licensure is required.
- CPR or BLS certification preferred.
- Experience with accounting functions such as accounts payable and receivable, posting ledgers, balancing and reconciling accounts.
- Demonstrated proficiency in common digital tools and applications, including Microsoft Office programs (Outlook, Excel, Word), web-based platforms, electronic health record systems, and any HR-related systems as applicable.
Working Conditions:- This position may need to walk or stand for extended periods and move throughout the community, resident apartments, and other areas of the community.
- While performing the duties of this job, the employee may occasionally be required to stoop, kneel, crouch, or crawl, as well as climb or balance.
- While performing the duties of this job, the employee is required to communicate effectively and identify/interpret written information.
- This position may need to lift up to fifty (50) pounds independently, and up to 200 pounds with assistance.
- Individuals in this position are required to follow all infection prevention and control protocols, including the use of personal protective equipment (PPE) when necessary, to ensure the health and safety of residents, staff, and visitors.
- This role involves actively participating in all staff activities aimed at fostering teamwork, unity, and morale. The individual will contribute as a collaborative team player, working alongside colleagues to create a supportive and cohesive work environment.
- Individuals in this position are required to stay current on all training and ongoing education initiatives. They are expected to actively pursue self-improvement and embrace opportunities for continuous learning to enhance their skills and knowledge.
