The primary responsibility of the
Executive Director (ED) is the overall success of Community. This includes all phases of operation, general administration, resident care, resident and associate satisfaction, sales & marketing efforts, protection of physical assets, capital improvement, and achievement of all financial goals and key performance indicators (KPIs).
Ongoing communication between the ED and all other associates is critical to the welfare of the Community, keeping in mind that maintaining excellent service quality, high occupancy and high resident and associate satisfaction is always the goal.
Areas of Responsibility - Serves as the most senior role in the entire Community, with responsibility for all sales, capital, and operations.
- Responsible for quality, care, resident satisfaction, associate satisfaction, maintaining compliance with regulatory requirements and Company policies and procedures, adhere to Company parameters, KPIs and financial responsibility, property goals, and protection of assets across the entire campus.
- Manage, educate, and develop all associates under direct and indirect supervision.
- Focus on financial objectives through budgeting, analytical tracking of trends, rate optimization, and intervention with teams that need support to achieve desired results.
- Direct the recruiting, hiring, and training of all Community personnel as well as motivating, supervising, and evaluating personnel. Establish both individual and team reward programs and continue to monitor associate satisfaction.
- Ensure Community complies with all State/Federal/City/County requirements and regulations.
- Some travel required.
- Other duties as assigned - see full job description.
Required Qualifications- Must be a minimum of 18 years of age.
- Minimum associates degree or equivalent.
- Minimum two (2) years experience in assisted living, memory care, and/or skilled nursing management if a Community with assisted living/memory care. For an independent living Community, minimum three (3) years experience in retirement community management. Must have proven supervisory experience.
- Must have a positive Criminal Background Screening.
- The Community is a drug free workplace, associates are subject to adherence to the Company Drug Free Workplace policy.
- Must possess and maintain a valid driver's license and an acceptable Motor Vehicle Record (MVR) in accordance with Company Fleet Safety standards. Driving is an essential function of this position and a condition of employment. Associates in this role are required to meet and maintain Company driving eligibility and insurability requirements to perform assigned job duties.
- MVR reviews will be conducted at hire and periodically thereafter in accordance with Company policy. Failure to meet or maintain Company driving standards may result in removal from driving responsibilities and may impact continued employment eligibility for this position.
Preferred Qualifications- Four (4) year college degree preferred.
- Licensed nurse is a plus if the Community has assisted living.
- Previous experience in sales and marketing highly desired.
