Primary PurposeThis role serves as a strategic business and operational partner to the US CIO and an active member of the Technology leadership team, strengthening executive effectiveness, alignment, and execution of business priorities. Expert calendar management, critical thinking, and sound judgment are central to protecting executive time and navigating competing demands. The position contributes research-informed insights to leadership discussions, coordinates follow-through, and leads the administrative team supporting Technology leadership, while overseeing essential executive support, including travel and expense reporting.
This role requires an onsite presence 4-5 days per week in our Charlotte, NC office.
Duties & ResponsibilitiesBusiness Partnership, Executive Priorities & Planning - Partner with the US CIO to align executive time, information flow, and operational support with Technology and business priorities; anticipate needs, assess competing demands, and independently resolve, redirect, or escalate matters using sound judgment.
- Manage a complex, high-volume executive calendar with efficiency and business context, sequencing commitments, resolving conflicts, and adjusting schedules to protect priority work and enable timely decisions; coordinate executive travel and related logistics.
- Coordinate leadership meetings, offsites, events, and functional programs to support business objectives, ensuring appropriate stakeholder involvement, preparation, and logistics; negotiate hotel and vendor contracts and oversee meeting spaces, catering, and conferencing needs.
Operational Effectiveness & Team Leadership - Drive follow-through on leadership action items and commitments by coordinating owners, tracking progress, and surfacing unresolved issues to maintain momentum on executive priorities.
- Lead a team of administrative professionals, currently five (5) direct reports, supporting the Technology leadership team by setting clear expectations, prioritizing and delegating work, and aligning team capacity with business needs; provide regular guidance, feedback, development, and performance management to sustain effective support.
- Improve operational and administrative processes by identifying inefficiencies, clarifying ways of working, and establishing consistent practices that strengthen coordination, accuracy, and compliance with internal policies.
- Oversee day-to-day functional support and the administrative portion of the Technology budget, including office resources, expense tracking, executive expense reports
Stakeholder Alignment & Communication- Serve as a central liaison between the US CIO, Technology leadership, the administrative team, and other stakeholders, connecting information and coordinating responses to ensure shared understanding and alignment with leadership priorities.
- Contribute as an active member of the Technology leadership team in team meetings and day-to-day communication, researching issues and synthesizing relevant information to provide contextual insight, inform discussions and decisions, and strengthen alignment; exercise discretion and autonomy within the leader's direction.
- Additional job duties may be assigned as needed to meet the needs of the business and support our Values.
Required Qualifications- High School Diploma required, Bachelor's degree preferred.
- At least 5 years of directly relevant executive support experience; experience supporting C-suite executives preferred.
- Demonstrated expertise in managing complex, high-volume executive calendars is required, with strong critical thinking and sound judgment to assess the purpose, urgency, and business impact of requests, resolve competing demands, anticipate needs, and protect executive time for business priorities in a fast-paced environment.
- Strong organizational, planning, and project coordination skills, with high attention to detail and the ability to manage multiple priorities simultaneously.
- Demonstrated ability to lead, delegate, and oversee work of direct reports.
- Advanced proficiency with Microsoft Office and related productivity tools (e.g., Outlook, Excel, PowerPoint, Word), with the ability and willingness to learn new software tools and applications.
- Excellent written and verbal communication skills, a professional demeanor, and a strong customer-service orientation, with the ability to collaborate effectively with others.
- Ability to build trusted relationships with team members and stakeholders through professional collaboration and genuine personal connection, bringing care, warmth, appropriate humor, and a hospitality mindset that helps others feel welcomed, valued, and supported.
- Strong independent problem-solving and decision-making abilities, with sound judgment in addressing day-to-day business and operational issues.
- Handles highly sensitive, confidential, or privileged information with discretion and sound judgment.
- Travel up to 20% may be required
Preferred Qualifications- Prior experience supervising or leading staff (formal or informal) preferred.
Salary Range: $75,040 - $112,560
Actual compensation offered to a candidate may vary based on their unique qualifications and experience, internal equity, and market conditions. Final compensation decisions will be made in accordance with company policies and applicable laws.
