BS Degree in Business, Logistics, or related field
3 years of experience in logistics, transportation, or distribution
2 years in a supervisory or leadership role
Knowledge of DOT regulations and standards
Strong relationship management and executive communication skills
Responsibilities
Manage, mentor, and develop a team of Account Managers
Provide ongoing coaching in relationship management and consultative selling
Establish clear expectations and KPIs for the team
Oversee high-value accounts through team management
Guide team in identifying upsell and cross-sell opportunities
Support strategic account planning to maximize profitability
Ensure accountability for execution in shipment management and issue resolution
Benefits
Professional development opportunities
Collaborative work environment
Exposure to high-value accounts
Opportunity to lead and influence a team
Engagement with cross-functional departments
Full Job Description
Position Summary:
The Executive Account Manager is a high-impact leader who manages and develops a team of Account Managers while ensuring best-in-class execution across our customer portfolio. This role is less about owning a personal book of business day-to-day and more about coaching, developing, and holding a team accountable to drive service excellence, growth, and operational consistency.
Essential Duties and Responsibilities:
Manage, mentor, and develop a team of Account Managers, driving both performance and professional growth
Provide ongoing coaching around relationship management, negotiation, and consultative selling
Establish clear expectations, KPIs, and accountability across the team
Oversee a portfolio of high-value accounts through your team, ensuring strong relationship management and long-term growth
Guide Account Managers inidentifyingand executing upsell and cross-sell opportunities
Support team members in building strategic account plans to maximize profitability
Hold the team accountable for execution across shipment management, communication, and issue resolution
Step in on escalations and partner cross-functionally to ensure service levels are consistently met
Partner withother department managerstodeliver seamlesslogisticssolutions
Act as a senior point of contact for key accounts when needed, reinforcing executive-level relationships
Coach the team tooperateas trusted advisors, delivering customized, value-drivenlogisticssolutions
Competencies:
Proven leadership and team development skills
Strong relationship management and executive communication abilities
Strategic thinking with the ability to coach others on consultative problem-solving
High energy, results-driven mindset with a focus on accountability
Professionalism, dependability, and initiative
Ability to balance big-picture strategy with day-to-day team execution
Education/Experience:
BS Degree in Business, Logistics or related work experience required
Understanding and knowledgeable of the Transportation and Logistics industry Understanding and knowledge of DOT regulations and standards
3 years of experience in logistics, transportation and/or distribution preferred
2 years of experience in a supervisory or leadership role preferred
