EVP, Management SupervisorPosition Overview The EVP, Management Supervisor is a senior Account Services leader who serves as a Client Service Lead (CSL) across assigned client relationships and accounts. As a CSL, this individual is responsible for building and maintaining strategic client-agency partnerships, providing senior-level strategic and business oversight, and ensuring the overall health and success of the client relationship.
This role brings together client leadership, business stewardship, team development, and growth. The EVP, Management Supervisor serves as a trusted senior partner to clients while ensuring BGBx teams deliver exceptional work, operate effectively, and identify opportunities to deepen and expand client partnerships.
The EVP, Management Supervisor has a proven track record of successfully leading complex client relationships and businesses, driving substantial organic growth, and developing high-performing teams. They're a trusted senior partner to clients while providing strong leadership internally, including onboarding, training, mentoring, and coaching Account Services team members and developing emerging leaders. This individual sets a high standard for account leadership, ensures teams operate effectively and deliver high-quality work, and proactively identifies opportunities to deepen and expand client partnerships while supporting the continued development and success of the broader Account Services team.
Role Requirements - Leadership Expertise: Demonstrated ability to lead and inspire diverse teams, fostering a collaborative and high-performance culture within the Account Services department.
- Strategic Thinking: Strong strategic and analytical skills, with the ability to develop, implement, and assess strategic plans that align with client objectives and agency goals.
- Client Relationship Management: Proven experience building and maintaining strong client relationships, understanding client needs, and ensuring high levels of satisfaction and loyalty.
- Financial Acumen: Deep understanding of agency financial practices, including budgeting, forecasting, and financial reporting, with a track record of achieving financial targets.
- Communication Skills: Excellent interpersonal and communication skills, with the ability to articulate complex ideas clearly and persuasively to both internal teams and external clients.
- Coaching and Development: Experience mentoring and developing team members, with a focus on enhancing skills and supporting career growth within the organization.
- Adaptability: Ability to thrive in a fast-paced environment, manage multiple priorities, and adapt to changing client needs and market dynamics.
- Industry Knowledge: Comprehensive understanding of the medical communications landscape, including trends, challenges, and regulatory considerations relevant to healthcare and HCP promotion.
- Problem-Solving Skills: Strong problem-solving abilities, with a proactive approach to identifying issues and implementing effective solutions.
- Technology Proficiency: Familiarity with industry-related tools and technologies that enhance account management processes and improve client service delivery.
- Participate in client-related travel as required, including local (tri-state) and domestic travel, with potential for international travel.
Preferred Qualifications - 14+ years of progressive account management experience in medical communications, HCP promotion, or client-side product management. HCP promotions experience is preferred.
- At least 10-12 years of experience managing direct reports.
- Experience across multiple products, therapeutic categories, and client companies.
Salary Range: $250,000 - $280,000BGB Group is headquartered in New York City, and the salary range listed reflects the expected base compensation for this role in the New York City metropolitan area.
This position may be performed remotely within the United States. For candidates located outside the New York City area, compensation will be adjusted to reflect the applicable market for the employee's primary work location. Final compensation will be determined based on geographic location, experience, qualifications, and other job-related factors.
What We OfferAt BGBx, we invest in our people because exceptional talent drives exceptional work. We provide a competitive rewards package designed to support your health, well-being, professional growth, and life outside of work.
Our benefits package typically includes health care insurance, retirement plans, generous paid time off and holidays, wellness benefits, life insurance, learning and development opportunities, and other resources that support our employees throughout their careers. Additional benefits may be available based on your location. Beyond benefits, you'll find a culture built on collaboration, innovation, inclusion, and the opportunity to make a meaningful impact on healthcare and the people it serves.
