About the Role
SelectQuote is seeking a highly motivated executive to join our senior leadership team as Executive Vice President (EVP) of Enterprise Operations. Reporting directly to Chief Distribution Operations Officer this high-visibility, mission-critical role carries direct operational responsibility for helping the organization deliver on its $1 billion+ revenue enterprise.
As EVP of Enterprise Operations you will lead an organization of 400+ associates responsible for directing operations of three business units: Senior Medicare, Final Expense Life Insurance, and Healthcare Services. As a partner to our sales organization you will serve as the engine powering our core insurance distribution operations driving high-stakes analytics, optimizing sales workforce deployment and compensation and running end-to-end post-sale support, operations support.
This is a demanding high-impact executive position designed for an operationally battle-tested leader with deep Medicare industry expertise, exceptional analytical capabilities and an uncompromising sense of urgency.
Supervisory Responsibilities:- This position has direct supervisory responsibilities.
Essential Duties and Responsibilities:1. Enterprise Analytics- Build & Scale Best-in-Class Analytics: Build mentor and direct an elite enterprise analytics organization that serves as the central brain of SelectQuote's operational performance.
- Forecasting & Performance Cadence: Drive annual revenue and operational forecasting; publish real-time daily and weekly performance reporting across all business distribution lines.
- Problem Diagnosis & Course Correction: Utilize advanced diagnostic analytics to instantly identify performance shifts isolate root causes and rapidly deploy operational solutions.
- Strategic Initiative Sizing: Lead the financial modeling rigorous business case development and executive presentation for high-stakes growth initiatives and operational improvement opportunities.
2. Workforce Planning & Sales Compensation Strategy- Sales Workforce Management: Lead workforce management (WFM) strategies optimizing agent headcount allocation schedules hours of operation and cross-role transitions to match consumer/industry demand curves.
- Sales Compensation Design and Execution: Oversee the design modeling rollout and execution of sales compensation and commission structures that align agent behavior with enterprise profit customer lifetime value and compliance.
3. Post-Sale Support Operations & P&L Ownership- Policy Enrollment & Carrier Operations: Ensure seamless low-friction policy enrollment execution across complex carrier landscapes in Medicare and Final Expense.
- Retention Cross-Sell & Customer Lifetime Value: Utilize your customer service staff to drive profitability post-sale through cross-sale revenue opportunities
- Direct P&L Accountability: Manage the direct P&L budget and operational efficiency for customer support and post-sale service delivery organizations across the Senior division and the Medicare division
Skills/Abilities:- Program Medicare & Senior Health Expertise: Deep domain knowledge across Medicare senior health insurance products life insurance offerings and carrier ecosystem dynamics.
- Regulatory Compliance: Strong command of CMS regulatory frameworks and seasonal enrollment cycles including AEP (Annual Enrollment Period) and OEP (Open Enrollment Period).
- Large-Scale Operational Leadership: Proven track record of leading structuring and optimizing matrixed teams of 400+ associates in high-growth environments.
- Operational Velocity: High adaptability and bias for action to manage competing mission-critical priorities efficiently.
- Executive Presence & Stakeholder Management: Exceptional board- and executive-level communication skills with a history of building cross-functional alignment across Sales Finance Compliance Marketing Legal and Technology.
- Analytical & Financial Acumen: Advanced quantitative skill set with expertise in analyzing granular data models driving P&L performance and optimizing conversion metrics.
Education and Experience:- Bachelor's degree in Business Administration or related field (Master's preferred).
- Minimum of 15 years of progressive operational leadership including at least 10 years in high-demand executive roles leading large-scale operations.
- Experience in Medicare and Senior Health Insurance industry expertise is strongly preferred.
- Deep familiarity with carrier ecosystems CMS regulatory environments open enrollment dynamics (AEP/OEP) and life insurance products.
Financial Responsibilities (budget revenue):This position has budget responsibility authority and/or level of control.
Physical Requirements:Work is performed indoors with potential for exposure to safety and health hazards related to office work. Could periodically travel to other office and operational sites. The noise level in the work environment is usually moderate.
Prolonged periods of sitting at a desk and working on a computer.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required.
At this time SelectQuote does not hire applicants who solely possess temporary work visas requiring employer sponsorship of any kind including but not limited to OPT, H-1B, L-1, O-1, TN, F-1, J-1, E-3, etc.
