OverviewIST Management is seeking a high-impact Events Coordinator to lead event operations within a premier corporate environment. This individual will serve as the on-site leader responsible for delivering consistent, white-glove service experience across all service lines including hospitality, event management and general office support.
This is a client-facing leadership role where professionalism, responsiveness, and attention to detail are non-negotiable. The Events Coordinator will lead a small, high-performing team and act as a trusted partner to client leadership, ensuring seamless daily operations while continuously identifying opportunities to improve service delivery and expand IST's footprint within the account.
This role is critical to long-term success and growth. The right candidate will bring hospitality first mindset, strong operational discipline, and the ability to build trust quickly within a professional services environment.
Hours: 8am to 5pm Monday - Friday and must be able to work over time both earlier and later if requested
Hourly Compensation: $35/hr-$45/hr USD
Benefits: Medical, Dental, Vision, STD, LTD, Life, 401k, Paid Time Off, and Bonus Incentives
ResponsibilitiesClient Relationship & Experience
• Serve as the primary on-site point of contact for firm leadership and key stakeholders
• Delivering a consistent, high-touch service experience aligned with white-glove standards
• Anticipate client needs and proactively resolve issues before they escalate
• Conduct regular check-ins with client stakeholders and provide operational updates
• Build credibility and trust to position IST for future service expansion
Operations Management
• Oversee daily operations across mail services, print/copy, hospitality, and office support
• Ensure all services are executed in accordance with established SOPs and service level expectations
• Monitor workflow, prioritize tasks, and adjust staffing as needed to meet demand
• Maintain a highly organized, detail-oriented operation with zero tolerance for service gaps
Team Leadership
• Lead, coach, and develop a small team of service professionals
• Set clear expectations for performance, professionalism, and client interaction
• Reinforce a positive, can-do culture focused on accountability and service excellence
• Conduct regular training and performance feedback sessions
• Ensure proper coverage, scheduling, and cross-training across all functions
Quality Assurance & Continuous Improvement
• Maintain strict quality control standards across all service lines
• Identify inefficiencies and implement process improvements
• Leverage IST systems and reporting tools to track performance and trends
• Drive consistency, scalability, and operational discipline
Professional Presence
• Maintain a polished, professional appearance and demeanor always
• Represent IST with confidence, discretion, and integrity in a law firm setting
QualificationsIdeal candidates have the ability to confidently interact with clients and visitors, possess excellent communication abilities, and are ready to grow in their professional career. Previous experience in a high end Hotel, Restaurant or Corporate Services- High School Diploma or GED required; authorization to work for any employer in the US required
- Must comply with professional dress code and standards as outlined in IST Employee Handbook
- Microsoft Office proficiency required and may be tested; Relevant hospitality/ administrative experience with high visitor and call volume in a medium-to-large-sized organization preferred
- 45 wpm typing skills, good spelling and grammar, and basic knowledge of Microsoft Office suite; Effective and professional verbal communication skills; English is required; other languages are a plus
- Strong organizational skills and calendar management skills; Resourceful in problem-solving and meeting client/visitor needs
- Professional appearance and outgoing positive demeanor
- Ability to write, read and comprehend correspondence, memos, emails, and basic instructions
This position is for a current vacancy, and the employer intends to fill this position by September 22, 2026
