3+ years of experience in network deployment across various platforms (Windows, Mac, Cloud, Hardware)
Certifications such as CCNA, CCNP, or CompTIA Network+
Strong client-facing and customer service skills
Experience managing client expectations in fast-paced live event environments
Attention to detail with strong organizational and multitasking abilities
Familiarity with IDFs, Data Centers, and office space
Knowledge of VPNs and network segmentation techniques
Responsibilities
Review client requests and provide technical support for IT and Network services integration at events
Coordinate proposals and work with event venues, HSIA providers, ISPs, and third-party vendors
Deploy, test, and support event networks, WiFi, IT assets, and experiential technology
Deliver technical resources within budget and schedule constraints
Apply industry knowledge to enhance client services
Cultivate a network of global event resources and report on vendor performance
Manage the technical support lifecycle and mitigate technical risks during planning and delivery
Communicate and enforce client IT standards, adapting them as technology evolves
Travel 25% to event sites domestically and internationally
Provision and deploy hardware including Cisco and Aruba equipment
Document daily work through an internal ticketing system
Troubleshoot technical issues as needed
Benefits
Opportunity to work in a dynamic and fast-paced live event environment
Exposure to cutting-edge technology and industry trends
Collaboration with a global network of event resources
Professional development opportunities in project management and technical skills
Flexible travel opportunities to various event locations
Full Job Description
WHAT YOU WILL DO:
The Event Solutions Engineer is a networking engineer with strong project management and communication skills who will support the client, to carry out a best-in-class service in relation to design, operation and implementation of onsite and offsite networks.
The candidate must have a strong technical background, be innovative and agile, collaborate well in a team environment, and have very strong written and verbal communication skills. A successful candidate will help develop and understand requirements from internal customers and create technical solutions to improve productivity and services.
KEY RESPONSIBILITIES:
Review client requests and provide technical support for the integration of IT and Network services at onsite and offsite Events.
Coordinate all proposals and work provided by event venues, HSIA providers, ISPs, and/or 3rd party vendors.
Deploy, test, and support (directly/remotely) Event networks, WiFi, IT Assets, IT Help Desk, and Experiential Technology.
Deliver technical resources within the Event's budget and schedule.
Apply significant knowledge of industry trends and developments to improve service to our clients.
Cultivate a network of global event resources and provide reports on vendor performance.
Own the technical support lifecycle and be responsible for managing technical risks providing redundancy) throughout support planning and delivery.
Communicate and enforce client IT standards; assist with creating and defining new standards as technology and scope evolves.
25% Travel to Event sites as needed such as hotels, convention centers, client campuses, etc. In London as well as internationally.
Document daily work via internal ticketing/tasking system.
Troubleshooting where needed.
ESSENTIAL CRITERIA:
3+ Years' Experience in network deployment. Windows, Mac, Cloud, Hardware.
Certifications: CCNA, CCNP, or CompTIA Network+.
Client Facing/Customer Service skills are paramount.
Previous experience managing client expectations and troubleshooting in a fast-paced live event environment.
Strong attention to detail, ability to multi-task, and strong organizational skills.
Punctuality and a can-do attitude.
Experience with IDFs, Data Centers, and office space.
Experience with VPNs (DVMRP, GRE, IPSec/SSL VPNs).
Experience with MAN/WAN - MPLS, SD-WAN.
Knowledge of support for 802.1x and network segmentation.
Familiar with patching of CAT6 cabling and Fiber Optic cabling.
Familiarity with Live Events, Video Streaming, Audio-Visual equipment is a plus.
Experience working as a Project Manager or Consultant is a plus.
The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.
