Bachelor's Degree in Business, Data Analysis, Environmental Studies, or related field/equivalent experience
3+ years of relevant experience in Customer Success, Consulting, or similar roles
Excellent verbal and written communication skills across functions and seniority levels
Experience delivering customer training or demonstrations
Proficiency with project management tools, Microsoft Office, and Google Suite
Familiarity with ERPs, CRMs, or related technologies, and understanding of the SaaS model
Responsibilities
Engage in onboarding new customers to the Goby platform, collaborating with senior executives and frontline roles
Manage ongoing customer relationships to ensure increasing value through business acumen and problem-solving
Collaborate with internal teams to deliver ESG services and enhance product offerings
Identify and own value-creating opportunities for customers and internal operations
Communicate effectively to manage expectations of customers and stakeholders
Benefits
Opportunity for career growth in a rapidly expanding ESG leader
Visible role with a direct impact on business operations and revenue
Engagement with senior executives and diverse teams
Access to continuous learning and development opportunities
Involvement in innovative sustainability solutions
Full Job Description
Here at Conservice, the Customer Success Manager is a vital part of our Customer Experience team in our Sustainability Solutions department. Working within our Sustainability Data Management team, the CSM owns the customer relationship to maximize their experience with the Goby platform. This role bridges the gap between our clients and the technical delivery team to help drive software optimization and ensure long-term value creation for our customers.
This is a highly visible position where your efforts will have a genuine business impact on our operations, directly drive revenue, and offer clear avenues for career growth as Conservice continues to expand as a leader in the ESG space.
Key Responsibilities
Customer Value Creation: Actively engage in onboarding new customers to the Goby platform, working directly with senior executives and frontline roles to establish the relationship.
Customer Management: Own the ongoing customer relationship once established on the Goby platform, ensuring customers see increasing value through strong business acumen, continued platform education, problem-solving skills, and relationship-building ability.
Internal Collaboration: Work with internal leaders and teams to deliver all contracted ESG Services and improve product offerings to drive continuous growth.
Skills
Leadership: Demonstrate initiative and an ownership mindset, where individuals identify and own to completion value-creating opportunities for Conservice customers, our internal operations, product, and our people.
Problem Solving: Leverage structured thinking, risk assessment, and root-cause analysis to proactively plan and solve problems.
Customer Partnership: Embrace the idea that value creation enables customers to partner with Conservice perpetually and use every available opportunity to create value and recognize opportunities to upsell
Effective Communication: Exhibit the ability to set and manage both customers' and internal stakeholders' expectations. Also, communicate comprehensively and cohesively in both written and verbal forms.
Operational Discipline: Collaborate effectively with the rest of the team and meet customer needs through a firm grasp of processes, technology, and objective use of data.
Qualifications
Education: Bachelor's Degree in Business, Data Analysis, Environmental Studies, or a related field/equivalent experience
Experience: 3+ years of relevant post-bachelor's experience in a project environment serving customers and/or internal stakeholders (e.g., Customer Success, Consulting, or similar corporate roles with a mix of day-to-day operations and time-bound project experiences are desirable). ESG experience is a plus
Communication Skills:
Excellent verbal and written communication skills, with experience working across functions and seniority levels.
Ability to set and manage expectations with both internal stakeholders and external customers.
Experience delivering customer-based training or demonstrations.
Technical Skills:
Proficiency with workflow or project management tools, Microsoft Office, and Google Suite.
Experience with technology platforms such as ERPs, CRMs, or related niche technologies, and an understanding of the SaaS business model.
Ability to learn and assess customer needs in addition to understanding process methodologies and the effective use of data.
Qualifications
Education: Bachelor's Degree in Business, Data Analysis, Environmental Studies, or a related field/equivalent experience
Experience: 3+ years of relevant post-bachelor's experience in a project environment serving customers and/or internal stakeholders (e.g., Customer Success, Consulting, or similar corporate roles with a mix of day-to-day operations and time-bound project experiences are desirable). ESG experience is a plus
Communication Skills:
Excellent verbal and written communication skills, with experience working across functions and seniority levels.
Ability to set and manage expectations with both internal stakeholders and external customers.
Experience delivering customer-based training or demonstrations.
Technical Skills:
Proficiency with workflow or project management tools, Microsoft Office, and Google Suite.
Experience with technology platforms such as ERPs, CRMs, or related niche technologies, and an understanding of the SaaS business model.
Ability to learn and assess customer needs in addition to understanding process methodologies and the effective use of data.
About Conservice, LLC
Conservice is a utility management company that provides billing, collections, and utility management services to property owners and managers. The company was founded in 2000 and is headquartered in Logan, Utah. Conservice serves over 4 million residents in all 50 states and has over 3000 employees. The company's mission is to provide innovative solutions to the utility management industry and to help property owners and managers reduce their utility costs and improve their bottom line.
