Introduction**THIS POSITION IS OPEN TO CURRENT CITY OF MILWAUKEE EMPLOYEES ONLY**PurposeThe Chief Technology Officer (CTO) develops and oversees the Employes' Retirement System's (ERS) IT policies, strategies, and investments, ensuring alignment with the organization's business strategy and operational functions.
Essential FunctionsINFORMATION TECHNOLOGY (IT) IMPLEMENTATION- Develop and administer IT policies, strategies, and investments.
- Manage application and architecture development using established development methodologies; oversee the delivery and execution of new and existing applications.
- Lead Product Lifecycle Management (PLM) efforts to drive the timely modernization of hardware (e.g., servers and desktops), commercial off-the-shelf software (COTS), and network devices.
- Oversee risk management and audit organizational IT policy compliance.
- Implement and sustain the Business Continuity Plan, remote office site, and remote server site.
- Manage IT infrastructure and data center operations to meet ERS Service Level Agreements (SLAs); oversee the maintenance, support, and optimization of IT infrastructure to sustain reliable and effective operational capabilities.
- Develop and manage multi-year budgets to encompass all aspects of ERS' IT responsibilities.
- Provide senior management and the Annuity and Pension Board with updates on the organization's budget, strategic initiatives, and key priorities.
- Collaborate with peers at other public pension systems to discuss the strategic implications of emerging technologies, innovative business solutions, and total cost of ownership.
- Lead the planning, specification, and evaluation of technology-based solutions to support organizational objectives.
LEADERSHIP - Hire, train, and oversee supporting teams and contractors in a team-oriented approach.
- Research, evaluate, and recommend enabling and emerging technologies that improve the experience of members, retirees, contractors, and suppliers when interacting with ERS, while optimizing costs.
- Ensure IT users are properly trained to ensure productive use of new and existing systems and technologies.
- Establish and maintain strategic relationships with key suppliers and consultants.
- Provide supervision and guidance to IT staff, contractors, and vendors.
- Manage and oversee staff performance evaluations and professional development.
Conditions of Employment - Required to file a statement of economic interests in accordance with the Milwaukee Code of Ordinances Chapter 303-Code of Ethics.
Minimum Requirements - Regular status as a City of Milwaukee employee, having successfully completed a probationary period for a civil service position, or status as a City of Milwaukee employee in a fixed-term position.
- Bachelor's degree in business, computer science, information systems, (emphasis in management information systems) or a closely related field from an accredited college or university.
- Five years of progressively responsible supervisory or management experience in the development, implementation, and operation of mission-critical IT systems.
Equivalent combinations of education and experience may also be considered.
NOTICE: Please do not attach your academic transcripts to your employment application. The hiring department will verify candidates' education as part of the background screening process before extending any job offers.
Desirable Qualifications - Experience planning and managing multi-year technology budgets and projects.
Knowledge, Skills, Abilities & Other CharacteristicsTECHNICAL - Knowledge of information systems, including industry standards, best practices, regulations, and emerging technologies.
- Ability to manage large-scale IT projects within established timelines and budgets.
- Ability to analyze and troubleshoot complex system issues.
- Skilled in IT project management methodologies administration for critical systems, including application and database tuning, configuration, upgrades, monitoring, and ongoing maintenance.
- Ability to utilize standard information systems and technology management tools.
- Ability to read and interpret complex documents such as policies, procedures, technical publications, scopes of work, and contracts.
- Technical knowledge of network and PC operating systems, including Microsoft Office and virtual servers.
- Ability to develop policies, procedures, and other internal standards in alignment with departmental objectives.
- Knowledge of applicable data privacy practices and laws.
LEADERSHIP - Ability to facilitate and promote individual staff accomplishments toward organizational objectives, including shared responsibility, teamwork, and acceptance of change.
- Ability to foster an environment of inclusion wherein all employees are treated respectfully, are valued for their strengths, and feel that they can safely express themselves.
- Ability to assign duties, set performance standards, and evaluate staff performance.
- Ability to effectively manage, coach, and train staff.
- Knowledge of project management practices and principles.
- Ability to develop and implement strategic goals, policies and procedures.
INTERPERSONAL AND COMMUNICATION - Verbal communication and presentation skills with the ability to explain technical concepts to technical and non-technical staff.
- Written communication skills to produce clear and concise business correspondence.
- Ability to work cooperatively and effectively with ERS' management, Board members, elected officials, staff and support personnel.
- Ability to work cooperatively and fairly with people whose backgrounds may differ from one's own.
JUDGMENT AND PROFESSIONALISM - Ability to analyze work in progress to correct errors and redirect efforts.
- Adaptability to evolving requirements and priorities.
- Decision-making skills and sound judgment to aid in choosing appropriate courses of action.
- Organizational skills to plan and accomplish work, manage multiple assignments, and meet deadlines.
- Situational awareness and the ability to perform work safely.
- Ability to work with highly sensitive and confidential information, including the ability to safeguard all departmental digital assets.
- Honesty, integrity, and the ability to use City resources responsibly.
Current SalaryThe current salary range (Pay Range 1RX) is
$156,601-$202,848 annually, and the resident incentive salary for City of Milwaukee residents is
$162,865-$210,962 annually. Appointment will be made in accordance with the provisions of the City of Milwaukee Salary Ordinance.
Selection ProcessTHE SELECTION PROCESS will be job-related and will consist of one or more of the following: an evaluation of related education, experience, and accomplishments, an evaluation of written communication, interviews, and/or other assessment methods. The Department of Employee Relations and the Employes' Retirement System reserve the right to call only the most qualified candidates to proceed in the selection process. Information from the selection process will be used to make a hiring decision. Selected candidates will be transferred and/or promoted to the position.
INITIAL FILING DATE - The selection process will be held as soon as practical after the deadline listed above. Receipt of applications may be discontinued at any time after this date without prior notice. However, recruitment may continue until the City's needs have been met. The applicant is responsible for attending all phases of the selection process at the time and place designated by the hiring authority.
NOTE: Transfer/Promotional Opportunities and Promotional Examinations are not open to Milwaukee Public Schools employees or to the public. Only current City of Milwaukee employees and civilian personnel in MFD and MPD hired through a City Service Commission process who have successfully passed a probationary period for a Civil Service position or who have status as a City of Milwaukee employee in a fixed-term position will be considered. Individuals with exempt, provisional, temporary, or emergency appointments are not eligible for transfer.
Additional Information - Applications can be accessed by visiting www.jobaps.com/MIL.
- If you would like assistance completing an application, please contact the Department of Employee Relations at (414) 286-3751 or staffinginfo@milwaukee.gov.
- The Department of Employee Relations is located in City Hall, 200 E Wells St, Room 706, Milwaukee, WI 53202.
