ResponsibilitiesThe following duties are typical of the position, but are not all encompassing. Responsibilities include those required to deliver quality service on schedule and within budget in a team environment.
- Supports daily operations of the ERP system by assisting with user account management, password resets, and basic system configuration tasks under supervision of the Section Manager or System Administrator.
- Assists with data entry, data validation, and data integrity checks across ERP modules including Accounting, CRM, Project Management, and Resource Management to ensure accurate and timely information.
- Generates standard and ad-hoc reports, dashboards, and data extracts from ERP to support business operations, financial reporting, project tracking, and resource planning needs across departments.
- Provides first-level technical support to end-users, troubleshoots basic system issues, documents problems, and escalates complex issues to senior staff or Third Party support as appropriate.
- Assists with end-user training by conducting training sessions on basic system functionality, creating training documentation, user guides, and quick reference materials to facilitate system adoption.
- Supports system testing activities including test case execution, documentation of test results, and verification of system functionality during upgrades, patches, and implementation of new features.
- Collaborates with Finance, HR, Project Management, and other departments to gather requirements, understand business processes, and assist with translating needs into system workflow improvements.
- Maintains and updates system documentation including process workflows, standard operating procedures, configuration settings, and user access permissions under guidance of senior staff.
- Assists with data migration activities by preparing data files, performing data cleanup, validating imported data, and supporting conversion from legacy systems or external sources.
- Monitors system performance metrics, user activity logs, and data quality indicators. Reports anomalies, errors, or potential issues to management for resolution.
- Supports custom report development and dashboard creation using ERP reporting tools and program AI capabilities to provide actionable insights to stakeholders.
- Assists with system integration tasks by coordinating data exchanges between ERP and other business applications.
- Participates in implementation projects by supporting configuration activities, data preparation, user acceptance testing, and training rollout as directed by project leadership.
- Maintains knowledge of ERP features, updates, and best practices through self-study, training courses, and participation in professional development opportunities.
- Performs quality assurance checks on data entered into the system, ensures compliance with established procedures, and identifies opportunities for process improvement.
- Job may require use of AI or similar digital technology to perform the job function.
QualificationsWhat You Will Bring:- Bachelor's Degree in Information Systems, Business Administration, Computer Science.
- Minimum of five (5) years related experience in enterprise software administration and implementation.
- Knowledge / Experience full lifecycle ERP ownership: configuration, optimization, upgrades, change control, support analysis.
- Experience in ERP systems support or business analysis. Proficient in Excel.
- Excellent communication and coordination skills.
- Willingness to work in evening hours to facilitate communication with teams in the USA.
- Must have Deltek Vantagepoint experience and preferably helpdesk experience.
- Dashboard and reporting experience in Vantagepoint.
What We Offer:- A hybrid or fully remote work schedule may be applicable for this role, providing you with the flexibility to achieve work-life balance while excelling in your career.
- Competitive Salary: $90,000-$120,000/ year depending on location, education, experience, and certifications.
- Bonus and Incentives: Eligibility for our annual target bonus/incentive program based on company and individual performance and goals.
- Ownership Opportunities: As an employee-owned firm, we offer ownership opportunities to all employees at the associate level and above. This associate-level role will allow you to become a shareholder of SSOE.
- Comprehensive Benefits: Health, dental, and vision insurance, life insurance, 401K retirement savings plan (with company matching), professional development and training, generous PTO, and paid holidays.
