ERP Role and Workflow Analyst I/II

Salary: See Position Description
Location : PO Box 1466, Mesa, AZ
Job Type: Full Time
Job Number: 17271
Department: (H601)Office of ERP Management
Opening Date: 05/01/2026
Closing Date: Continuous

Description/Duties

The current vacancy may be filled at either the Analyst I or Analyst II level.

First review of applications will be Monday, May 18, 2026, and weekly thereafter as needed.

ERP (Enterprise Resource Planning) Role and Workflow Analyst I ($67,291.74 - $97,620.22 annually)
An ERP (Enterprise Resource Planning) Role and Workflow Analyst I is responsible for administering and maintaining system and business role-based permissions along with associated workflows for the City's ERP solution. Duties include performing skilled, specialized duties, including adding, changing, and deleting user access to the ERP systems; adding, changing, or deleting workflow assignments in the ERP systems; maintaining confidentiality requirements; identifying and resolving security and workflow issues; and assisting the user community with resolving issues through collaborative troubleshooting and resolution. ERP Role and Workflow Analyst I's are frequently engaged in project work, under the direction of a supervisor, that is driven by business process changes and requirements related to solution maintenance and upgrades. In addition to supporting the user community, this role works closely with the City's Department of Innovation and Technology (DoIT) ERP technical team; coordinating with ERP staff to assist with testing of security and workflow modifications; updating system documentation, including operating procedures for system access and workflow; and performing related duties as required.

The ERP Role and Workflow Analyst I class will be expected to gain a practical understanding of the City's organizational structure and significant business processes in order to accurately administer the role and workflow assignments to meet the needs of City departments and user groups. This position will generally have a narrow scope of responsibility and will handle role and workflow tasks that are routine in nature with close supervision, at least initially, and technical guidance will be received from an ERP Role and Workflow Analyst II or supervisor. The ERP Role and Workflow Analyst I class is distinguished from the Analyst II class by the II's performance of advanced-level role and workflow tasks, including the design and implementation of new security roles and workflows; engagement of ERP vendors as required to perform advanced troubleshooting and issue resolution; independence of action and increased responsibility to perform specialized work under limited supervision; participation in projects under moderate supervision; increased interaction with City departments and user groups; and development and delivery of security, role, and workflow training within the scope of a particular project or system. The ERP Role and Workflow Analyst I class receives technical guidance and mentoring from the Analyst II class, and will be supervised by the ERP Program Manager through conferences, observation of work in progress, evaluation of results achieved, and feedback from the ERP Governance Board and user departments. An ERP Role and Workflow Analyst I may progress to the ERP Role and Workflow Analyst II class by non-competitive promotion upon meeting the specific criteria-based promotion requirements. This class is FLSA nonexempt.
ERP (Enterprise Resource Planning) Role and Workflow Analyst II ($77,917.84 - 113,033.02 annually)
An ERP (Enterprise Resource Planning) Role and Workflow Analyst II is responsible for designing, defining, implementing, managing, and maintaining (monitoring, reviewing, and changing) the role-based permissions and associated workflows for the City's financial, payroll, timekeeping, human resources, performance budgeting, and procurement ERP system. Positions in this class are responsible for understanding the City's business processes and creating or defining logical job-based roles with and for the City departments and user groups; mapping the job roles to the ERP system functions, workflows, and other system events to define the level of security and user access required to perform the business functions; and the daily system security or access configuration tasks, user administration (access), and workflow administration.

ERP Role and Workflow Analyst IIs perform skilled, specialized duties which include the following: collecting and/or analyzing information to develop (define) job-based roles; creating and defining the automated ERP rules-based workflows, based on the identified job roles and the City's business rules, policies, and approvals, which will provide an audit trail (checks and balances) for the ERP system; adding, changing, and deleting user access to the ERP system based on the process workflows; facilitating the development and implementation of workflow strategies (based on the CityEdge Steering Team's broader strategies for ERP system access); adding, changing, or deleting workflow processes and rules in the ERP system, based on departmental or workflow changes and with the appropriate approvals; assisting departments in the planning, procedures, and strategies for system access across multiple functions (including accounting, payroll, human resources, timekeeping, performance budgeting, and procurement); identifying and resolving workflow issues; working closely with the City's Department of Innovation and Technology (DoIT) technical and project staff and ERP vendors; testing, scheduling, communicating, and coordinating ERP workflow system changes with DoIT via change management to ensure the stability and reliability of the City's computer systems (and to prevent system performance issues or outages); developing exception processes for determining system roles, access, and workflows where users do not fit into predefined job roles; and preparing or updating system documentation, including operating procedures and documentation for system access and workflow decisions. This class performs related duties as required.

The ERP Role and Workflow Analyst II class is distinguished from the Analyst I class by the II's performance of advanced-level role and workflow tasks, including the design and implementation of new security roles and workflows; engagement of ERP vendors as required to perform advanced trouble-shooting and issue resolution; independence of action and increased responsibility to perform specialized work under limited supervision; participation in projects under moderate supervision; increased interaction with City departments and user groups; and development and delivery of security, role, and workflow training within the scope of a particular project or system. The ERP Role and Workflow Analyst II class will also provide technical guidance and mentoring to the Analyst I class. An ERP Role and Workflow Analyst I may progress to this classification by non-competitive promotion upon meeting the specific criteria-based promotion requirements. The ERP Role and Workflow Analyst II class is distinguished from the HRIS (Human Resources Information Systems) Analyst, which performs a variety of complex technical and professional duties in providing information systems analysis work and software support for the Human Resources Department, and has ultimate responsibility for the HRM system transactions, position management, and Human Resources reporting. An ERP Role and Workflow Analyst II is also distinguished from an IT Analyst II assigned to Security, which performs technical security duties focusing on system detection, intrusion, malware, and investigation, rather than the role-based permissions and associated workflows for the system. An ERP Role and Workflow Analyst II will operate from established goals and objectives and will be supervised by the ERP Program Manager through conferences, observation of work in progress, evaluation of results achieved, and feedback from the ERP Governance Board and user departments. This class is FLSA exempt-professional.
Please refer to the link below for

the full job description and additional information regarding assignments,

preferred qualifications, and essential functions.

Qualifications & Requirements

Employee Values: All employees of the City of Mesa are expected to uphold and exhibit the City's shared employee values of Knowledge, Respect, and Integrity.

ERP (Enterprise Resource Planning) Role and Workflow Analyst I

Minimum Qualifications Required. Graduation from an accredited college or university with a Bachelor's Degree in Computer Science, Management Information Systems, Business Administration, Accounting, or closely related field; OR any combination of training, education, and experience equivalent to an Associate's Degree in Computer Science, Management Information Systems, Business Administration, Accounting, or closely related field, and good (1 - 3 years) computer systems experience providing technical support to customers for an Enterprise application, with responsibility for user administration, workflow management, and/or security role administration or as a super user of an Enterprise application; OR considerable (3 - 5 years) computer systems experience providing technical support to customers for an Enterprise application with responsibility for user administration, workflow management, and/or security role administration or as a super user of an Enterprise application.

Preferred/Desirable Qualifications. Graduation from an accredited college or university with a Bachelor's Degree in Computer Science, Management Information Systems, Business Administration, Accounting, or closely related field. Good (1 - 3 years) computer systems experience will be highly desirable in supporting or using (as a "super user") the following systems or applications: financial management, payroll, time and attendance, procurement, or human resources. Experience with reporting tools and methods to support requirements for auditing, analysis, and reporting; experience troubleshooting, performing root cause analysis, and suggesting solutions to prevent reoccurrence; experience developing and delivering end user training; communication and presentation skills; and knowledge of SQL Server and SQL tools for data queries (including advanced SELECT statements) are also highly desirable.
ERP (Enterprise Resource Planning) Role and Workflow Analyst II

Minimum Qualifications Required. Any combination of training, education, and experience equivalent to graduation from an accredited college or university with an Associate's Degree in Computer Science, Management Information Systems, Business Administration, Accounting, or closely related field. Considerable (3 - 5 years) computer systems experience providing technical support to customers for an Enterprise application, with responsibility for user administration, workflow management, and/or security role administration; OR 1 year as an ERP Role and Workflow Analyst I with the City of Mesa.

Preferred/Desirable Qualifications. Graduation from an accredited college or university with a Bachelor's Degree in Computer Science, Management Information Systems, Business Administration, Accounting, or closely related field. Good (1 - 3 years) computer systems experience will be highly desirable in supporting or using (as a "super user") the following systems or applications: financial management, payroll, time and attendance, procurement, or human resources. Experience with reporting tools and methods to support requirements for auditing, analysis, and reporting; experience troubleshooting, performing root cause analysis, and suggesting solutions to prevent reoccurrence; experience developing and delivering end user training; communication and presentation skills; and knowledge of SQL Server and SQL tools for data queries (including advanced SELECT statements) are also highly desirable.
Link to Job Description

ERP (Enterprise Resource Planning) Role and Workflow Analyst I
ERP (Enterprise Resource Planning) Role and Workflow Analyst II
A is linked here.
01

Did you graduate from an accredited college or university with an Associate's Degree (or higher) Computer Science, Management Information Systems, Business Administration, Accounting, or closely related field? You must include and detail your degree(s) and major(s) information on your application to receive credit.

• Yes
• No

02

Did you graduate from an accredited college or university with a Bachelor's Degree (or higher) in Computer Science, Management Information Systems, Business Administration, Accounting, or closely related field? You must include and detail your degree(s) and major(s) information on your application to receive credit.

• Yes
• No

03

How many years of computer systems experience do you have providing technical support to customers for an Enterprise application, with responsibility for user administration, workflow management, and/or security role administration or as a super user of an Enterprise application and/or security role administration?

• None
• Some but less than 1 year
• 1 year or more but less than 3 years
• 3 years or more but less than 5 years
• 5 years or more but less than 7 years
• 7 years or more

04

Please describe your computer systems experience providing technical support to customers for an Enterprise application, with responsibility for user administration, workflow management, and/or security role administration or as a super user of an Enterprise application and/or security role administration; including employment dates and names of employer(s). You must also detail this experience on your application to receive credit. If none, type N/A.
Required Question