Job Type
Full-time
Description
Position Summary: The ERP Project & Systems Specialist is responsible for supporting, enhancing, and optimizing the Infor SyteLine (CloudSuite Industrial) ERP platform while integrating it with enterprise data systems and modern cloud technologies. This role blends functional ERP expertise with technical skills in project management, training, and cross-system integration. The analyst partners closely with business stakeholders to improve processes, deliver scalable solutions, and ensure data accuracy across the organization.
Duties and Responsibilities:SyteLine ERP Support & Enhancement: - Configure, maintain, and troubleshoot Infor SyteLine/CSI modules such as Finance, Manufacturing, Supply Chain, Production, and Customer Service.
- Analyze business requirements and translate them into functional specifications and system configurations.
- Develop and maintain SyteLine forms, IDOs, workflows, reports, and customizations.
- Support upgrades, patches, and system testing to ensure platform stability and performance.
- Provide end-user support, training, and documentation.
Project Management Support: - Lead and support ERP implementation, upgrade, enhancement, and optimization projects for Infor SyteLine/CloudSuite Industrial.
- Develop project plans, timelines, milestones, and status reporting to keep ERP initiatives aligned with business priorities and resource availability.
- Coordinate cross-functional project activities across IT, finance, operations, production, purchasing, sales, and customer service stakeholders.
- Gather requirements, document scope, manage risks and issues, and support change control for ERP-related initiatives.
- Partner with business owners to define acceptance criteria, support user testing, validate process changes, and ensure successful adoption of ERP enhancements.
Training and best practices adherence: - Establish a repeatable ERP training framework for new hires, role changes, system updates, and major process changes.
- Maintain role-based learning materials that clarify correct SyteLine/CSI usage, transaction ownership, and downstream business impact.
- Champion standardization by identifying where users are bypassing approved workflows or creating inconsistent data practices.
- Partner with process owners to define, document, and reinforce ERP operating standards across core business functions.
- Measure training effectiveness through user feedback, recurring support trends, and audit findings, then adjust materials and guidance accordingly.
Cross-Functional Collaboration: - Serve as a liaison between business teams and IT to ensure ERP decisions reflect operational needs, system capabilities, and long-term supportability.
- Facilitate alignment among process owners when ERP changes affect multiple departments, handoffs, or shared data responsibilities.
- Translate technical constraints and ERP design choices into clear business language to support timely decisions and realistic expectations.
Required Skills and Abilities:- 3-7 years of experience supporting, enhancing, or implementing Infor SyteLine / CloudSuite Industrial.
- Strong understanding of SyteLine/CSI modules, configuration, Mongoose forms, IDOs, Dataviews, AES, reporting, and core manufacturing or distribution processes.
- Experience leading or supporting ERP projects, including requirements gathering, scope documentation, project planning, testing, change control, and stakeholder communication.
- Ability to translate business needs into practical ERP solutions while balancing standard system functionality, process improvement, and long-term supportability.
- Experience developing user training materials, process documentation, job aids, and role-based ERP guidance.
- Strong understanding of ERP best practices, data accuracy, transaction ownership, and cross-functional process handoffs.
- Solid analytical, communication, facilitation, and problem-solving skills with the ability to work effectively across IT and business teams.
- Working knowledge of SQL, reporting, integrations, or related technical tools used to support ERP operations.
Preferred Qualifications: - Experience with ERP upgrade cycles, multi-department implementations, or major process redesign initiatives.
- Familiarity with Infor ION, reporting tools, Power BI, SQL-based reporting, or other ERP integration and analytics tools.
- Experience creating training programs or documentation for manufacturing, distribution, finance, purchasing, production, or customer service teams.
- Knowledge of change management practices, process governance, and methods for reinforcing consistent system adoption.
Education:- Bachelor's degree in Information Systems, Business, Operations Management, Computer Science, or a related field (or equivalent combination of education and experience).
What This Role Delivers - A more reliable, standardized, and business-aligned SyteLine/CSI environment.
- Better execution of ERP projects through clearer scope, stronger coordination, and more effective stakeholder alignment.
- Improved user adoption through practical training, role-based documentation, and reinforcement of approved business processes.
- Greater process consistency and data accuracy across departments that rely on shared ERP workflows.
- A stronger bridge between business operations, ERP capabilities, and IT support.
Supervisory Responsibilities:Travel Requirements: - Minimal; occasional travel to regional facilities may be required.
Physical Requirements: - Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift up to 20 pounds at times.
Salary:$83,465.94 - $112,215.26
The listed salary range represents our good faith estimate for this position. Final compensation will be determined based on a candidate's experience, skills, and qualifications, and may exceed the posted range for highly qualified candidates.
Additional InformationThis job description is designed to provide an overview of basic skills, experiences and education required to perform the job and is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities required of the employee to perform the essential functions of the job. In instances where educational degrees are required, the company will take into consideration factors such as additional experience, training, or certifications in lieu of specific educational requirements .
