As our
ERP Implementations Lead, you'll be owning relationships with our customers and working alongside the growing CX team to deliver the best-in-class customer experience from onboarding to go-live and beyond.
This is an intense, hands-on role with full ownership. We expect you to push for excellence and raise the bar.
Location: New York City HQ, 7 World Trade Center
Where you'll create impact- You'll own end-to-end ERP implementations and long-term customer relationships
- You'll deliver best-in-class onboarding, go-live execution, and ongoing CX excellence
- You'll collaborate with founders, product, and engineering to shape the roadmap based on real customer feedback
- You'll establish and evolve implementation methodologies, processes, and operational standards
- You'll challenge the status quo of what world-class ERP customer success looks like
- You'll drive outcomes that meaningfully accelerate customer adoption and satisfaction
What sets you up for success- Hardcore work ethic and high agency
- 3-6+ years of experience in ERP implementations, ERP functional consulting, or accounting/advisory
- Strong preference for an accounting or audit background (CPA or Big 4 is a major plus)
- Deep understanding of ERP systems, finance workflows, and implementation best practices
- You're a customer-service extraordinaire who loves solving complex problems
- You thrive in fast-moving, early-stage environments with high ownership
- Expertise in Accounting, audit, ERP systems, CPA
Why you'll thrive here- Significant equity ownership in one of the top AI companies in the world
- You're joining early and will grow with DualEntry
- Your feedback shapes the product directly
- High-speed culture
- High-trust environment with high expectations
- Ambitious mission - ERP is one of the largest B2B software markets in the world ($220bn per year), this is a once in a lifetime opportunity to build the next generation ERP in an industry that has not seen new entrants in 30+ years
Compensation & Benefits- Equity: $35,000 - $60,000
- Base Salary: $150,000 - $200,000
- Commission: $10,000 - $25,000
- 15 PTO days + 12 public holidays
- Full medical, dental & vision insurance
- Commuter benefits
- 401k benefits
- On-site team culture - high collaboration, no bureaucracy
We hire the best, expect the best, and give you the masterclass of your career - an archaic and huge industry like ERP only goes through a seismic shift like this once in a lifetime.
It's hard, it's intense, and it's the most rewarding work you'll do this decade.If you're hungry, driven, and ready to build something massive, climb aboard!
