ERP Implementation Program Manager

Job Description:

Essential Function

The ERP Implementation Program Manager is responsible for the overall planning, governance, coordination, and successful deployment of enterprise resource planning capabilities for the Silfex India greenfield manufacturing facility. The role serves as the business and technology program leader responsible for integrating operational, functional, digital, and organizational-readiness workstreams into a single program roadmap and execution plan.

The position is part of the Silfex Information Technology organization and reports to the IT Director. The role partners closely with the overall India Program Manager, functional leaders, business subject matter experts, the Silfex ERP functional and technical teams, Lam digital organizations, platform teams, and external implementation partners.

The role requires broad experience deploying ERP solutions in manufacturing environments and expanding business systems into new geographies. Plex experience is beneficial but is not the primary selection criterion. The successful candidate must be able to lead the program across the current Plex environment while supporting a scalable roadmap toward future digital-core platforms and ensuring that platform-specific technical expertise remains appropriately owned by the supporting technical and functional teams.

Essential Requirements

Program Leadership and Governance
• Serve as the ERP program leader for the India greenfield deployment, accountable for integrated planning, governance, execution coordination, and business readiness.
• Build and maintain the integrated program roadmap across business, operational, functional, data, infrastructure, application, testing, training, deployment, and stabilization workstreams.
• Establish governance, decision rights, communication plans, escalation pathways, performance reporting, and executive-review mechanisms.
• Partner with the overall India Program Manager to align ERP milestones, site ramp requirements, operational readiness, and interdependent program activities.
• Coordinate the work of the ERP program manager, Silfex functional and technical leads, Lam digital teams, platform specialists, and external partners without replacing their platform-specific accountabilities.
• Drive accountability across workstreams and ensure timely resolution or escalation of cross-functional decisions, risks, resource constraints, and dependencies.

Program Planning and Execution
• Develop and maintain an integrated master schedule covering business-process design, requirements, configuration, infrastructure, data, integrations, testing, training, standard work, organizational readiness, cutover, go-live, and hypercare.
• Manage program scope, budget, schedule, resources, assumptions, dependencies, risks, issues, decisions, changes, and deliverables.
• Coordinate dependencies among business functions, Silfex IT, Lam digital teams, platform teams, the overall India program, and external implementation partners.
• Monitor performance against approved milestones and implement recovery plans when workstreams fall behind plan.
• Prepare concise executive dashboards, steering-committee materials, decision requests, and status communications.
• Ensure program closeout, lessons learned, benefits validation, knowledge transfer, and transition to steady-state ownership.

Business Process and Functional Readiness
• Lead cross-functional planning with business subject matter experts representing the functions affected by the ERP implementation.
• Ensure functional teams define, document, approve, and own business requirements, future-state processes, controls, testing, training, standard work, and readiness activities.
• Facilitate workshops to challenge current practices, define scalable future-state processes, and align operating requirements with the India business model.
• Partner with Operations, Continuous Improvement, Quality, Supply Chain, Finance, Human Resources, Engineering, and Information Technology to optimize end-to-end workflows.
• Ensure process decisions and system requirements support manufacturing startup, operational excellence, compliance, scalability, and long-term growth.
• Drive alignment across functions and resolve conflicts that affect process integration or deployment readiness.

ERP and Digital-Core Alignment
• Lead the implementation program across the current Plex ERP environment while maintaining an enterprise perspective that is not dependent on a single platform.
• Ensure requirements, process designs, data structures, integrations, controls, and deployment decisions consider future alignment with the planned digital core, including SAP S/4, OpsCenter, Teamcenter, and related enterprise technologies.
• Partner with platform technical leads and functional business systems teams to evaluate solution options, challenge constraints, and determine appropriate business, configuration, integration, or process responses.
• Ensure deep platform configuration and technical design remain owned by designated technical teams while the program manager maintains integrated accountability for outcomes, milestones, and cross-functional coordination.
• Assess implications of deploying ERP capabilities into a new geography, including localization, regulatory, data, operating-model, support, and organizational-readiness requirements.
• Develop a deployment approach that supports both successful India startup and future ERP platform evolution.

Testing, Training, Deployment, and Stabilization
• Coordinate the overall testing strategy and integrated execution of unit, integration, conference-room pilot, user-acceptance, cutover-validation, and operational-readiness activities.
• Ensure training plans, standard operating procedures, work instructions, job aids, knowledge-transfer materials, and user-support models are developed and executed.
• Lead go-live readiness reviews and ensure entry and exit criteria are defined, measured, and approved.
• Coordinate cutover, go-live, hypercare, issue triage, stabilization, and transition to steady-state support.
• Ensure business continuity risks are identified and mitigated throughout implementation and transition.

Vendor and Partner Management
• Serve as the primary program interface for ERP vendors, system integrators, consultants, and implementation partners.
• Manage vendor deliverables, schedules, commitments, dependencies, performance, and issue resolution against contractual and program expectations.
• Promote a balanced relationship with platform vendors by maintaining constructive partnership while advocating for required business capabilities and thoroughly evaluating alternatives.
• Coordinate external resources with internal functional, technical, and program teams to ensure clear ownership and effective execution.

Culture
• Display a positive attitude and strong work ethic that reflects the Mission and Core Values of Silfex.
• Create and maintain a culture where workplace safety is part of everything we do. Model and follow company safety policies, report incidents or unsafe conditions immediately, and wear required personal protective equipment.
• Communicate boldly and effectively with empathy and respect to inspire teamwork and collaboration vertically and horizontally within Silfex.
• Apply Lean manufacturing concepts and 5S where applicable. Demonstrate ownership of continuous improvement and maintain organization and cleanliness within the work area.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skills, and abilities required.

Required Qualifications
• Bachelor's degree in Information Technology, Business, Engineering, Operations Management, Supply Chain, Manufacturing, or a related discipline with 15+ years of experience.
• Seven or more years of progressive program or project management experience, including leadership of large-scale enterprise-system implementations.
• Five or more years of experience leading ERP or comparable enterprise application implementations in manufacturing environments.
• Demonstrated experience expanding ERP, manufacturing, or enterprise digital capabilities into new countries, regions, or sites.
• Experience leading global or multi-site programs involving business-process design, requirements, integrations, data migration, testing, training, cutover, stabilization, and organizational readiness.
• Current Project Management Professional (PMP) certification.
• Demonstrated ability to lead cross-functional teams, influence without direct authority, and coordinate business, technical, vendor, and executive stakeholders.
• Strong knowledge of program governance, integrated master scheduling, resource planning, risk management, change control, vendor management, and executive communication.
• Ability to travel domestically and internationally based on program phase and business need.

Preferred Qualifications
• Master's degree in Business Administration, Information Technology, Engineering, Operations Management, or a related discipline.
• Experience supporting a manufacturing greenfield, factory startup, geographic expansion, or comparable site deployment.
• Experience with Plex ERP implementation, support, or integration.
• Experience with SAP S/4, manufacturing operations platforms, product lifecycle management platforms, or comparable digital-core technologies.
• Experience within semiconductor, advanced manufacturing, or discrete manufacturing operations.
• Experience using Planview, Microsoft Project, Power BI, Microsoft 365, or comparable project and portfolio management tools.

Success Measures
• Successful deployment of ERP capabilities supporting India manufacturing startup and approved business requirements.
• On-time achievement of major program milestones and effective management of scope, budget, resources, schedule, risks, issues, and dependencies.
• Achievement of defined business readiness, testing, training, cutover, operational-acceptance, and stabilization criteria.
• Effective integration of the overall India program, functional workstreams, Silfex IT, Lam digital teams, platform teams, and external partners.
• User adoption, standard-work compliance, and successful transition to steady-state business and support ownership.
• Delivery of scalable future-state processes and technical decisions that support India growth and future digital-core evolution.
• Quality, clarity, accuracy, and timeliness of executive reporting, governance, and decision support.

Equipment Operated
• Standard office equipment and company-approved business, collaboration, ERP, reporting, project management, and portfolio management systems.

Physical Demands:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to stand and use hands to finger, handle, or feel. The employee is frequently required to reach with hands and arms. The employee is occasionally required to walk; sit; climb or balance; stoop, kneel, crouch, or crawl and; talk or hear.

The employee is occasionally required to lift up to 30 pounds. The employee regularly is required to lift up to 10 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

While performing the duties of this job the employee is frequently exposed to work near moving mechanical parts and fumes or airborne particles. The employee is occasionally exposed to wet and/or humid conditions. The noise level in the environment is moderate.