5-7 years of experience in Oracle ERP solutions, especially related to Field Service operations.
Strong knowledge of service requests, work orders, and preventive maintenance processes.
Experience with inventory, order management, and billing integration.
Proven success in managing large ERP datasets and incident resolution.
Familiarity with Oracle E-Business Suite service modules, as well as reporting via BI Publisher.
Responsibilities
Act as the subject matter expert for Field Service processes within Oracle ERP.
Analyze and translate business requirements into functional system designs.
Configure, test, and implement ERP enhancements and fixes.
Provide production support including incident triage and resolution.
Assist business users with change requests and process improvements.
Develop operational reports and performance dashboards from complex data sets.
Create documentation such as functional design documents and training materials.
Benefits
Annual bonus opportunities and potential long-term incentives tied to company and individual performance.
Full Job Description
Job Summary & Responsibilities
The ERP Functional Analyst for "Field Services" is responsible for supporting, enhancing, and optimizing Oracle ERP solutions that enable Field Service operations across the enterprise. This role partners closely with business stakeholders to ensure system stability, data accuracy, reporting visibility, and continuous improvement of service-related processes.
The position supports production incidents, enhancement initiatives, and analytics/reporting needs, while working extensively with large volumes of ERP data.
Key Responsibilities
Functional Ownership
Act as functional SME for Field Service-related business processes within Oracle ERP
Analyze business requirements and translate them into functional system designs
Configure, test, and deploy ERP enhancements and fixes
Operational Support
Provide production support, including incident triage, root-cause analysis, and resolution
Support business users with change requests, enhancements, and process improvements
Participate in release planning and regression testing
Data, Reporting & Analytics
Work with large and complex data sets within Oracle ERP
Support business stakeholders in developing, validating, and enhancing:
Operational reports
Performance dashboards
Service KPIs
Partner with technical teams to validate data using SQL/PL/SQL where required
Collaboration & Documentation
Create functional design documents, test scripts, and training materials
Collaborate with IT, Finance, Supply Chain, and Reporting teams
Ensure data integrity and process compliance across integrated modules
Qualifications
Required Skills & Experience
Functional Expertise
Field Service operations
Service requests and work orders
Preventive maintenance
Service contracts and warranty processes
Integration with Inventory, Order Management, and Billing
Data & Support
Experience supporting large ERP datasets
Proven experience in incident management and enhancement delivery
Strong analytical and problem-solving skills
Oracle E-Business Suite (EBS)
Service modules (CS / Install Base / Depot Repair as applicable)
Inventory (INV)
Order Management (OM)
Accounts Receivable (AR)
BI Publisher reporting
Desirable / Preferred Skills
Oracle Fusion Cloud
Field Service or Maintenance Management
Inventory Management
Order Management
Oracle Transactional Business Intelligence (OTBI)
Oracle BI Publisher
Oracle PL/SQL for data validation and analysis
Report and dashboard development (BI Publisher, OTBI)
Experience in semiconductor, equipment manufacturing, or high-tech industries
Education
Bachelor's degree in information systems, Engineering, Business, or related field
Compensation & Growth • Base Salary Range: $128,000.00 - $192,000.00, offered in good faith and based on experience, location, and qualifications.
Additional Rewards: Annual bonus opportunities and potential long-term incentives tied to both company and individual success.
