POSITION HIGHLIGHTS: - Full-Time, 40 hours per week
- Monday through Friday
- Location: Hartford, CT 06106
DISCOVER THE OPPORTUNITY TO: - Work with Module Leads, Specialists and Analysts to assist with testing and resolving issues;
- Send out Core-CT Daily mail communications;
- Record, modify and publish eLearning modules using Adobe Captivate software;
- Deliver and/or assist with software training delivery;
- Participate in system activities as needed.
Selection PlanFor assistance in applying, please visit our 'Applicant Tips on How to Apply' page
TO APPLY In order to be considered for this job opening, you must be a current State of CT employee, who has worked for the state for at least six (6) months of full-time service or full-time equivalent service, absent any applicable collective bargaining language, and meet the Minimum Qualifications as listed on the job opening. You must specify your qualifications on your application. Please ensure that your application is complete before submitting it. To comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process. You cannot make revisions once your application is submitted into the JobAps system. All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting period. It is the candidate's obligation and accountability to request an exception and provide a legally recognized justification to accommodate such an exception. Requests should be made to DAS.SHRM@ct.gov. WHAT TO EXPECT AFTER YOU APPLY - NEW: Some email providers may experience delays or issues delivering messages. To avoid missing important updates-such as referral questionnaires or interview scheduling links-please check your Personal Status Board regularly. For added convenience, you can also enable text (SMS) notifications. To do this, log in to your Personal Status Board and select "Update My Contact Information."
- Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board daily to monitor their status, view all emailed notices, and complete tasks required in the recruitment process.
- This posting may require the completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders daily in the event an email provider places auto-notification emails in a user's spam.
- At any point during the recruitment process, applicants may be required to submit additional documentation that supports their qualification(s) for this position. These documents may include: a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency.
- The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.
- Interviews will be limited to candidates whose experience and training most closely meet the requirements of the position.
- Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State Employees which is available at www.ct.gov/ethics.
CONNECT WITH US - Due to the large number of applications received, the State of Connecticut cannot confirm receipt or status during recruitment. Updates will be available through your JobAps portal account.
- If you have any questions on this recruitment, please contact Brigitta Rainey at osc.hr@ct.gov or 860-702-3323.
- Follow the State of Connecticut on LinkedIn.
PURPOSE OF JOB CLASS (NATURE OF WORK) In the Department of Administrative Services, Office of the State Comptroller or Teachers' Retirement Board this class is accountable for independently performing a full range of tasks in support of statewide Core-CT Enterprise Resource Planning (ERP) module(s) and/or function(s).
EXAMPLES OF DUTIES - Provides support to users within assigned module(s) and/or function(s);
- Provides customer support through ticket system or other communication;
- Troubleshoots and resolves routine problems and system issues;
- Assists in diagnosis and resolution of common application problems;
- Assists with business process mapping and business requirement gathering;
- Collaborates with information technology staff concerning technical programming requirements;
- Assists with implementation of system upgrades and modifications and loads data into test environment;
- Tests and performs troubleshooting analysis;
- Participates in data clean-up and conversion activities;
- Conveys technical information to agency user and promotes understanding of relevant issues;
- Develops or assists in development of reports specific to assigned modules utilizing ERP system;
- Tests and troubleshoots data produced from reports ensuring integrity of data and results;
- Assists with identification, development and execution of training related to ERP system and assigned module(s) and/or function(s);
- Participates in module team meetings;
- May develop functional procedures and documentation;
- May make presentations;
- Performs related duties as required.
KNOWLEDGE, SKILL AND ABILITY - Knowledge of
- and ability to map business processes;
- and ability to utilize programming logic, validation testing, script writing, SQL and other troubleshooting software;
- Peoplesoft and/or an ERP (system) module(s) and/or function(s);
- principles and practices of public administration, related to financial management, human capital management, case management, security, and/or reporting;
- ERP system integration;
- Skills
- interpersonal skills;
- oral and written communication skills;
- analytical and problem solving skills;
- Ability to
- prepare and analyze documentation and reports;
- utilize ERP systems;
- understand how an application does or does not support the state's business process;
- train and make presentations;
- gather technical information and effectively communicate to the appropriate source.
MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE Six (6) years of professional experience as a business analyst operating within enterprise resource planning (ERP), human capital management (HCM), or financial systems.
NOTE: Business analyst is defined as serving as a liaison between business units, technology and support teams interpreting the business needs of an organization and translating into application and operational requirements.
MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED - College training in business administration, accounting, finance, public administration, human resources, information technology, information systems or a closely related field may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
- A Master's degree in public administration, business administration, human resources, information technology, information systems or accounting may be substituted for one (1) year of the General Experience.
- For state employees one (1) year as an Accountant, Human Resources Associate, Contract Analyst, Retirement and Benefits Officer, Information Technology Analyst 1 or Fiscal Administrative Officer involving work with the Core-CT Enterprise Resource Planning system may be substituted for the General Experience.
- Successful completion of a Connecticut Careers Trainee program approved by the Department of Administrative Services may be substituted for the General Experience.
PREFERRED QUALIFICATIONS - Experience with CORE-CT Financials and integration between modules.
- Experience with CORE-CT HCM modules and integration between modules.
- Experience analyzing and resolving system issues.
- Experience providing customer service in a business systems environment.
- Experience creating training presentations and/or technical documentation.
- Experience communicating information to diverse populations, including verbal and written communication, presenting to large groups, and conducting training classes.
- Experience delivering training, both in person and virtually.
- Experience with MS Teams, scheduling, presenting and facilitating events.
- Experience with FootPrints, Helix, or other Help Desk software.
SPECIAL REQUIREMENTS Employees in this class may be required to travel.
