ERP Business Analyst

Position Summary

The ERP Business Analyst supports the implementation, optimization, and ongoing operation of the Momentus ERP system across the organization's convention center, event management, and hospitality operations. This role translates business requirements into technical specifications, provides day-to-day system support, and ensures ERP solutions effectively enable operational efficiency. The Analyst may also provide oversight for ERP Support Administrator functions when resources are available.

Key Accountabilities

• Business Analysis & Requirements Management - Ensure business needs are accurately captured, analyzed, and translated into ERP solutions.
• System Configuration & Testing - Configure ERP modules and validate functionality through rigorous testing.
• Daily System Administration & User Support - Monitor system performance, maintain security and user accounts, and provide end-user support.
• Project Support & Implementation - Assist with ERP implementation projects, upgrades, and change management initiatives.
• Training & User Support - Develop training materials, conduct user training, and provide ongoing support.
• Data Management & Reporting - Maintain data integrity, perform uploads and integrations, and generate reports to inform business decisions.
• Process Documentation & Compliance - Maintain workflows, SOPs, and system documentation in compliance with internal controls and audit requirements.
• Special Event & High-Volume Support - Provide ERP support during major events and peak operational periods.

Responsibilities

Responsibilities of this role include, but are not limited to:

Business Analysis & Requirements Management
• Analyze business processes within assigned functional areas (operations, finance, guest services).
• Conduct stakeholder interviews and requirements gathering sessions.
• Document current state processes and identify improvement opportunities.
• Translate business requirements into detailed ERP module specifications.
• Validate proposed solutions with department stakeholders.

System Configuration & Testing
• Configure Momentus ERP modules according to approved specifications.
• Develop test scenarios and coordinate user acceptance testing.
• Execute system testing protocols and document results.
• Resolve configuration issues and coordinate with Momentus support as needed.
• Maintain test environments and data integrity within Momentus.

Daily System Administration & User Support
• Monitor daily ERP system performance and availability.
• Manage user accounts and security within Momentus.
• Respond to support tickets and resolve system issues.
• Provide technical support for ERP functionality.
• Coordinate with Momentus support for updates and maintenance.
• Assist users with system navigation and troubleshooting

Project Support & Implementation

• Participate in ERP implementation projects and system upgrades.
• Coordinate project activities across multiple departments.
• Track project milestones and deliverables.
• Assist with change management and user adoption initiatives.
• Support go-live activities and post-implementation stabilization.

Training & User Support
• Develop training materials, job aids, and user documentation.
• Conduct training sessions for end-users and new user orientations.
• Provide ongoing support for ERP functionality questions.
• Maintain knowledge base articles and FAQ resources.
• Elevate complex or cross-functional ERP matters to leadership or the designated technical authority for further action.

Data Management & Reporting
• Process routine data uploads and system integrations.
• Monitor data quality and integrity across ERP modules.
• Execute data cleanup and maintenance activities.
• Generate standard and ad-hoc reports for stakeholders.
• Analyze system performance metrics and usage patterns.
• Recommend data cleanup and optimization activities.
• Maintain reporting templates and dashboards.

Process Documentation & Compliance

• Document business processes and system workflows.
• Update SOPs and user guides.
• Record system changes and configuration updates.
• Ensure compliance with internal controls and audit requirements.
• Maintain change management documentation.
• Coordinate with Senior ERP Business Analyst on system modifications.

Special Event & High-Volume Support
• Provide extended system support during major events and peak periods.
• Monitor system performance during high-volume operations.
• Coordinate with event management teams on system needs.
• Ensure payment processing systems remain operational during events.
• Assist with event-specific reporting requirements.

Qualifications
• Minimum 5 years of ERP business analysis experience.
• Demonstrated experience in translating business requirements into system specifications.
• Experience supporting ERP system configuration, testing, and user support.
• Experience participating in ERP projects, upgrades, and change management initiatives.

To Apply

To apply, please submit your resume. All applicants are thanked in advance and only those selected for interviews will be contacted.