Summary/ObjectiveThe ERP Administrator I supports the administration, maintenance, and improvement of Graphic Products' Acumatica ERP environment. This position provides first-line user support, assists with system configuration and security, performs testing, maintains documentation, and supports data quality and system integrations.
Working with IT and business users, the ERP Administrator I helps resolve system issues and ensures the ERP environment supports company operations effectively, reliably, and securely.
Essential functionsERP Administration and Support- Assist with daily administration and support of Acumatica ERP under the guidance and oversight of senior IT staff.
- Provide first-line support and troubleshoot functional and technical issues.
- Document findings, resolve routine problems, and escalate complex issues.
- Assist with system configuration and routine administrative changes.
- Identify recurring issues and opportunities for improvement.
User and Security Administration- Create and maintain authorized ERP user accounts.
- Assist with roles, permissions, and access reviews and configuration.
- Support compliance with company security and access requirements.
Business Process Support- Work with Accounting, Manufacturing, Sales, Operations, and other departments to understand ERP-related processes.
- Gather and document requirements for system changes.
- Identify opportunities to improve processes using existing ERP capabilities.
- Help translate business needs into configuration or enhancement requests.
Testing and Change Management- Test ERP configurations, enhancements, integrations, and updates.
- Perform validation and regression testing.
- Help users test changes affecting their processes.
- Support implementation and adoption of approved changes.
- Assist with ERP upgrades, and improvement projects.
Data and Reporting Support- Help maintain accurate and consistent ERP data.
- Assist with data imports, exports, and validation.
- Help support data flows between Acumatica and connected systems.
- Help maintain data standards across business applications.
- Assist users with ERP reports, inquiries, and data extracts.
- Use Excel and other tools to analyze and validate data.
- Develop knowledge of ERP database structures and relationships.
Documentation and Training- Maintain procedures, configuration records, troubleshooting notes, and knowledge articles.
- Document recurring problems and resolutions.
- Create instructions for common ERP processes.
- Assist with user training and promote consistent system practices.
Required Skills/Abilities:- Basic knowledge of ERP systems, databases, or business applications.
- Strong analytical, troubleshooting, and organizational skills.
- Strong attention to detail and data accuracy.
- Effective written, verbal, and customer-service skills.
- Ability to document technical and business processes clearly.
- Proficiency with Microsoft Excel and Microsoft 365.
- Ability to learn Acumatica and related business systems.
- Ability to manage multiple assignments and work with technical and non-technical users.
Preferred qualifications- Experience with Acumatica or another ERP platform.
- Familiarity with SQL, data imports, APIs, or system integrations.
- Exposure to accounting, manufacturing, inventory, purchasing, order processing, or warehouse operations.
- Experience with reporting or business-intelligence tools.
- Previous help desk, application support, internship, or business-systems experience.
Key competencies- Analytical problem-solving
- Attention to detail
- Customer-service orientation
- Technical curiosity
- Clear documentation and communication
- Business-process and data-quality awareness
- Organization and prioritization
- Independent and collaborative work
- Willingness to learn and accept increasing responsibility
Physical demands/Work Environment:- Prolonged periods sitting at a desk and working on a computer
- Must be able to lift up to 25 pounds at times
Required education and experience- Associate or bachelor's degree in Information Technology, Information Systems, Business, Accounting, or a related field; or equivalent education and experience.
Salary range$80,000.00 to $90,000.00 per year
