Equipment Technical Support Representative

This field-based position supports Inland branches and customers throughout British Columbia. This position can be based at either the Kamloops, Fort St. John, Langley, or Prince George branch. Inland is seeking an experienced Equipment Technical Support Representative to grow our Corporate Equipment Service Support team by providing advanced technical support for forestry and other specialized heavy equipment throughout British Columbia. This field-based position works directly with Inland technicians, service managers, customers, equipment operators, and manufacturers to diagnose complex equipment issues, develop repair strategies, and support reliable equipment operation. The successful candidate will work alongside branch technicians when required and independently on customer equipment in shop and field environments. As a member of the Corporate Equipment Service Support team, this role shares technical expertise, supports team initiatives, and collaborates to deliver consistent, high-quality support to Inland branches and customers. Regular overnight travel is required and is expected to average two weeks per month. A company truck will be provided. The salary range for this position is $85,000 to $100,000 annually. Our employees receive a generous benefits package including: • Extended Medical (including Vision) • Dental • Prescription benefits • RRSP with employer matching program • Long Term and Short Term Disability • Life Insurance and Accidental Death and Dismemberment Insurance • Paid Time Off • On-going training opportunities • Annual boot allowance • Provide advanced diagnostics, troubleshooting, and repair-planning support for complex equipment issues. • Work alongside Inland technicians and independently on customer equipment at branch shops and customer job sites. • Support equipment delivery, setup, commissioning, and after-sales service. • Provide technical support for forestry processing heads, cable and yarder systems, tethered steep-slope equipment, biomass products, and other assigned equipment. • Coordinate technical assistance with equipment manufacturers, suppliers, service teams, and customers. • Investigate recurring failures and product reliability concerns, document findings, and help implement effective solutions. • Mentor technicians and deliver technical training on equipment, repair procedures, new products, and manufacturer programs. • Support major equipment-down events with clear communication, effective planning, and a strong focus on customer uptime. • Identify service and repair opportunities while maintaining high standards of customer service. • Follow all company health and safety requirements when working in shops, at customer sites, and around operating equipment. • Advanced diagnostic, troubleshooting, and technical problem-solving abilities. • Ability to work effectively both independently and as part of a service team. • Strong mechanical aptitude and a practical, field-focused approach to problem solving. • Ability to mentor technicians and communicate complex technical information clearly. • Strong organizational skills and the ability to manage multiple active technical issues. • Professional written and verbal communication skills. • Strong customer service, interpersonal, and relationship-building abilities. • Dependable, accountable, and committed to professional business practices. • Working knowledge of Microsoft 365 and manufacturer technical information systems. This is a field-based, safety-sensitive position involving work in branch shops, customer job sites, forestry operations, and manufacturer facilities. The role may involve exposure to operating heavy equipment, noise, dust, grease, uneven terrain, inclement weather, and temperature extremes. The successful candidate must be comfortable standing, walking on uneven surfaces, bending, accessing equipment, and working in active repair environments. Required personal protective equipment and company safety procedures must be followed at all times. Regular overnight travel is required and is expected to average two weeks per month. A company truck will be provided.