Job Title: Equipment Reliability Specialist
Location: Richmond, Virginia; Manassas, Virginia; Elkridge, Maryland; Salem, Virginia
Starting Compensation Range: $73,000 - $95,000 per year
What You Will Do: - Serve as primary point of contact for reported equipment damage from packagers in the field
- Diagnose and document cause of equipment damage or failure (e.g., defect, misuse, wear and tear, shipping damage), applying technical knowledge of generators and related equipment
- Coordinate with local CAT dealers and other equipment suppliers to assess damage, obtain repair estimates, and schedule service
- Evaluate dealer/supplier diagnoses and repair recommendations to validate root cause and scope of repair
- Determine warranty eligibility and manage warranty claims with manufacturers or dealers as appropriate
- Track repair and claim status from intake through resolution, keeping stakeholders updated on timelines
- Maintain accurate records of equipment damage incidents, root causes, repair costs, and warranty recoveries
- Analyze recurring damage patterns or problem equipment/suppliers and recommend reliability improvements to Supply Chain Operations Manager
- Negotiate with dealers/suppliers on repair costs, turnaround times, and terms
- Coordinate equipment replacement when needed to keep projects on schedule
- Drive process improvements to reduce equipment damage, extend equipment life, and streamline repair/claims workflows
- Collaborate with team to achieve Continuous Improvement goals and objectives
- Perform other duties as assigned
What We're Looking For: - Minimum two years of experience in equipment service/maintenance, supply chain, fleet management, or a related technical field
- Previous experience in supply chain or procurement
- Bachelor's degree in a related field preferred, but not required
- Prior hands-on service or maintenance experience with power generation or similar power/heavy equipment required
- Familiarity with CAT (or comparable) dealer networks and warranty processes strongly preferred
- Strong diagnostic and troubleshooting skills to determine root cause of equipment issues
- Excellent communication and negotiation skills for working with dealers, suppliers, and internal field teams
- Detail-oriented with strong organizational and documentation skills
- Ability to manage multiple open cases/claims simultaneously
- Proficiency with supply chain or asset management software, and Microsoft Office/Excel
- Strong PC skills and the ability to self-develop and adapt to changing technology
What Success Looks Like In This Role: - Serving as primary point of contact for reported equipment damage from packagers in the field
- Efficient diagnosing and documenting cause of equipment damage or failure (e.g., defect, misuse, wear and tear, shipping damage)
- Coordinating with local CAT dealers and other equipment suppliers to assess damage, obtain repair estimates, and schedule service
- Evaluating dealer/supplier diagnoses and repair recommendations to validate root cause and scope of repair
- Determining warranty eligibility and managing warranty claims with manufacturers or dealers as appropriate
- Self-directed, organized and able to interact professionally with all levels of the organization
- Promoting a positive customer experience
- Upholding Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way
Physical Requirements: - Regularly required to sit and talk or hear
- Frequently required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms
- Occasionally lift and/or move up to 20 pounds
- Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus
Competitive Compensation and Benefits: - Health, dental and vision insurance
- Paid time off
- 401(k), $0.75 to $1.25 match up to 6%
- Life and disability insurance
- In-house training instructors/programs
- Tuition reimbursement
- Employee referral bonus program
- Tool allowances and tool loans
- Discounts on cellular phone service, computers, and vehicles
- Opportunities for overtime
- Shift differential (if applicable)
Actual base pay may vary based on experience, skills, qualifications, education, geographic location, and other relevant business considerations. In addition to base pay, the compensation package may include participation in performance-based incentive programs (e.g., discretionary or non-discretionary plans), as well as overtime eligibility depending on the role.
