Job Description:This role manages the operational performance, execution, and continuous improvement of the ePlus program. This position oversees Field Inventory Solution Supervisors, Account Managers, and Customer Solutions Specialists to ensure consistent service delivery, operational excellence, and customer satisfaction. The role establishes scalable processes, drives performance outcomes, and partners across the business to support growth while maintaining strong customer experiences.
Responsibilities- Manage day-to-day operations of the ePlus team to ensure consistent execution, service excellence, and operational performance across customer programs
- Provide leadership, coaching, and development for Field Inventory Solution Supervisors, Account Managers, and Customer Solutions Specialists to support accountability, collaboration, continuous improvement, and customer focus
- Develop, implement, and maintain standardized processes, procedures, and operating standards that improve scalability, efficiency, service quality, and program performance
- Establish, monitor, and evaluate key performance indicators related to customer satisfaction, service levels, inventory accuracy, implementation effectiveness, productivity, and operational efficiency
- Partner with Purchasing, Warehouse Operations, Customer Service, Sales, and other Ellsworth teams to optimize inventory planning, replenishment strategies, order fulfillment, customer support, and system enhancements
- Lead continuous improvement initiatives by analyzing operational data, performance metrics, and customer feedback to identify trends, improve outcomes, and support profitable growth
PERKS & BENEFITS As an industry leader, we offer a competitive wage, bonus plan, and a comprehensive benefit package which includes Health, Prescription, Dental, Vision, Life, Disability, Flexible Spending, 401(k), Employee Assistance, Paid Time Off and Holidays, Wellness Program, Social Events, Community Involvement and much more! Click Here for a summary of Employee Benefits
Qualifications - 5+ years of leadership experience in inventory management, operations, supply chain, customer service, or industrial distribution. 3+ years of supervisory or management experience leading teams or leaders in a performance-driven environment.
- Bachelor's degree in Business, Supply Chain, Operations Management, or a related field. Other combinations of education and experience may be considered.
- Experience developing and implementing operational processes, procedures, or standards.
- Experience using data, metrics, and reporting to support operational decisions and continuous improvement.
- Demonstrated ability to build strong relationships across functions and influence stakeholders at multiple organizational levels.
- Strong analytical and problem-solving skills with the ability to evaluate data and recommend practical solutions.
- Ability to develop, implement, and improve operational processes that support service quality, efficiency, and scalability.
- Experience with Vendor Managed Inventory, customer inventory management programs, or industrial distribution preferred.
- Knowledge of inventory management systems, automation technologies, radio frequency identification, or replenishment solutions preferred.
- Experience supporting adhesives, chemicals, manufacturing, or maintenance, repair, and operations environments preferred.
#SCD #Inventory #Supplychain #Logisitcs #Customerservice 
