The Epic Willow Analyst will support the build, configuration, maintenance, and optimization of Epic Willow applications supporting pharmacy workflows. In this role, you will partner with pharmacists, operational leaders, business stakeholders, and technical teams to translate business and clinical needs into effective system solutions.
You will support Epic implementations, upgrades, testing, troubleshooting, and optimization efforts while helping ensure reliable system functionality and effective pharmacy workflows.
You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.
Primary Responsibilities:- Build, configure, maintain, and support Epic Willow applications and pharmacy-related workflows
- Partner with pharmacists, pharmacy technicians, operational leaders, and other stakeholders to gather, document, and translate business and system requirements
- Support integrations between Epic and pharmacy technologies, including Omnicell, infusion pumps, packaging systems, and other third-party applications
- Troubleshoot application, workflow, interface, and operational issues and support timely resolution
- Participate in Epic implementations, upgrades, testing, validation, optimization, and workflow redesign initiatives
- Develop and maintain system documentation, workflow diagrams, testing materials, training resources, and support procedures
- Support compliance with HIPAA, organizational policies, and applicable regulatory requirements
- Partner with project managers and technical teams to deliver assigned work within established timelines and project scope
- Participate in scheduled on-call and after-hours support as required
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:- Epic Willow Ambulatory or Epic Willow Inpatient certification OR Epic-recognized proficiency in one of these applications
- 2+ years of experience supporting Epic Willow applications within a healthcare environment
- 2+ years of experience gathering, analyzing, and documenting business and system requirements from clinical and operational stakeholders
- 2+ years of experience performing system testing, workflow validation, and application troubleshooting within an integrated EHR environment
- Ability to work standard business hours aligned to the Central Time Zone, generally 8:00 a.m. to 5:00 p.m. CT
- Ability to participate in scheduled on-call or after-hours support as required
Preferred Qualifications:- Experience supporting inpatient or ambulatory pharmacy workflows
- Experience with EpicCare Ambulatory, EpicCare Inpatient, Compass Rose, or other integrated Epic applications
- Experience building or maintaining e-prescribing records, medication orderables, panel records, or order sets
- Experience with Epic Clinical Documentation, Orders, or One-Step Medications functionality
- Experience with Epic Bridges, including troubleshooting interfaces or data-exchange issues
- Experience participating in Epic implementations, upgrades, optimization initiatives, or workflow redesign
- Experience supporting integrated healthcare information systems and clinical applications
*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 - $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
