Support Center
If you are a current Adventist HealthCare employee, please click this link to apply through your Workday account.The Epic Patient Access Analyst II independently designs, builds, tests, and supports Epic Cadence, Prelude, Grand Central, referrals, and patient self-service tools. The Analyst partners with scheduling, registration, patient flow, and other Epic teams to deliver efficient access workflows and accurate registration and coverage data that support clean claims, and supports the Epic go-live and ongoing optimization.
As an Epic Patient Access Analyst II, you will:
• Access Build and Configuration: Independently design, build, and maintain Cadence scheduling (provider templates, visit types, and decision trees), Prelude registration (demographics, coverage, and guarantor workflows), and Grand Central patient movement and bed management. Translate operational requirements into build and document design decisions.
• Eligibility, Referrals, and Patient Self-Service: Build and maintain real-time eligibility, referrals and prior authorizations, patient estimates, and patient self-service tools such as MyChart self-scheduling, eCheck-In, and kiosks. Resolve eligibility, estimate, and referral issues with operational and revenue cycle teams.
• Testing, Implementation, and Go-Live Support: Write and execute test scripts, including end-to-end scheduling, registration, and admission testing, and resolve defects. Coordinate provider schedule build and future appointment conversion, and support go-live command center activities for the go-live.
• Production Support and Optimization: Resolve access incidents and service requests within service level targets and participate in the on-call rotation. • Analyze appointment access, schedule utilization, registration quality, and bed turnaround data to recommend and build improvements. Test and implement Epic upgrades affecting access.
• Compliance, Governance, and Collaboration: Ensure build supports access compliance requirements, including EMTALA, the Medicare Secondary Payer questionnaire, the No Surprises Act, and patient identification standards. Follow change control, document decisions, and help train and guide Analyst I staff.
Qualifications include:
• Bachelor's degree in business, healthcare administration, health informatics, information technology, or a related field; an equivalent combination of education and relevant experience may be considered.
• 5-6 years of direct clinical, healthcare operations, clinical information systems, application support, or related experience, including experience with system implementation, optimization, or production support. Epic experience is preferred.
• Epic Cadence and/or Prelude certification required within 6 months; NAHAM Certified Healthcare Access Associate (CHAA) or HFMA CRCR preferred.
• Ability to participate in on-call rotation, after-hours support, upgrades, and go-live activities, including extended hours during the go-live.
• Epic Assessment Requirement
As part of the interview process, candidates advancing to the final stages of consideration will be required to complete a two-part online assessment through Honorlock, Epic's testing partner. The assessment provides additional insight into competencies important for success in the roles. Honorlock utilizes AI-assisted proctoring technology to help maintain the integrity of the assessment process. Additional details will be provided to candidates selected to move forward in the hiring process.
• Epic Certification Requirement
All analysts hired will be required to become Epic certified. This requires offsite travel to Epic in Wisconsin in February 2027 to complete certification requirements.
Work Schedule:
Employment Type: Full-time
Hours per Week: 40 hours/week
Typical Daily Schedule: 8 am-5 pm, Monday through Friday
Shift Type: Day Shift
Holiday Requirements: Follow the company holiday calendar
Occasional nights/weekend and travel to support implementation.
Pay Range:$77,313.60 - $117,873.60
If the salary range is listed as $0 or if the position is Per Diem (with a fixed rate), salary discussions will take place during the screening process.
Under the Fair Labor Standards Act (FLSA), this position is classified as:United States of America (Exempt)
We do this by offering:
- Work life balance through nonrotating shifts
- Recognition and rewards for professional expertise
- Free Employee parking
- Medical, Prescription, Dental, and Vision coverage for employees and their eligible dependents effective on your date of hire
- Employer-paid Short & Long-Term Disability, Basic Life Insurance and AD&D, (short-term disability buy-up available)
- Paid Time Off
- Employer retirement contribution and match after 1-year of eligible employment with a 3-year vesting period
- Voluntary benefits include flexible spending accounts, legal plans, and life, pet, auto, home, long term care, and critical illness & accident insurance
- Subsidized childcare at participating childcare centers
- Tuition Reimbursement
- Employee Assistance Program (EAP) support
