Department: Information Services SVH
Exempt: Yes
Schedule: DAYS
Position Type: Full Time 0.6 FTE or More
FTE: 1.000000
Base Wage: $ 35.59 to $ 53.39
Location: SRH Business Center
Job Summary
The Applications Analyst is a subject matter and design expert for their designated application(s). They must possess knowledge as to how the application functions, is designed, its core workflows and general maintenance. They are responsible for researching, planning, coordinating and recommending software and system choices to meet the organization's operational/business requirements. The Analyst should be familiar with the software development life cycle (SDLC). This involves tasks that include project planning, analysis, design, build, implementation and support. Analysts must gather all relevant information associated with a problem or proposed design, identify system requirements with customer input, develop options and alternatives, create a suggested solution and then evaluate the flow, design and output of that solution with customers and colleagues.
Essential Functions
Application Design, Development and Validation: 1) Demonstrate application/business analysis skills by understanding all relevant data, processes or information relative to a problem/design, identify the relationships between these points and evaluate the impacts a design/change imparts on users, other applications, etc. 2) Document current and proposed data flows within your application(s) as well as with other systems or interfaces. 3) Exhibit the ability to: define the plan of work, discover current data elements and possibilities, assess those elements and possibilities, and create a written specifications/requirements. 4) Collaborate/work with stakeholders and customers to identify and document key business requirements for application. 5) Develop application functionality to address user requirements and that integrates well with other components/functions of the application. 6) Gain an understanding of all relevant data and event interfaces between assigned applications and other applications it interacts with regularly. Quality Assurance/Testing: 1) Understands and coordinates with other individuals and analysts for testing functions including unit testing, integration testing and interface testing. 2) Can independently build and execute a test plan. Communication and Documentation: 1) Capably share and articulate your application design and requirements findings with your peers, stakeholders/customers and managers. 2) Effectively tailors communication for the audience; articulates technical issues in a clear and concise manner. 3) Produces written documentation that records proposed design and changes for peers and customers. 4) Regularly initiates and communicates issues and concerns to stakeholders, peers and managers. 5) Utilize established document structures and tools to create requirements documents, tip sheets and other materials. Technology Foundation: 1) Addresses hardware needs and engages appropriate teams to troubleshoot hardware peripherals. 2) Follows established change management, maintenance and upgrade processes. 3) Understand planned and unplanned downtime procedures. 4) Requests vendor changes and support of application per policies. Application Support and Maintenance 1) Participate in end user downtime activities, both preparatory and actual downtime events, developing tools and support structures to enable users to utilize manual processes and then migrate back to the application when online. 2) Monitor all issue and service request tickets, including meeting service level agreements for communication and closure via service level agreements; this includes a regular review and prioritization of issues weekly or via another identified time standard. 3) Provide after hours and weekend on call support services as required for assigned application(s). 4) Provide mechanisms for user reporting of application and system deficiencies as well as system improvements. 5) Assure application changes impacting user workflows are communicated and understood by recipients. 6) Provide customer service by exhibiting empathy, patience, respect and a positive attitude; actively listen to customer concerns and address them honestly and objectively. Vendor Management: 1) Communicate with application vendor on issues requiring their support or intervention Application Maintenance: 1) Be knowledgeable of all system environments associated with application, their purpose and when they are updated/changed. 3. Performance Improvement and Project Management 1) Able to work with stakeholders and other IS staff to translate business needs into technical/application specifications and configuration. 1) Utilize tools and processes to identify, report and resolve issues and risks 2) Participate in user oversight committees/workgroups as requested, completing any assigned tasks. 3) Report progress on your assigned tasks 4. Other Duties: 1) Participate in on call rotations on nights and weekends. 2) Other duties as assigned.
Education
Bachelor's degree in computer science, business management or a clinical profession (nursing, laboratory science, pharmacy, etc.) preferred.
Experience/Training
Serving in an analyst or computer system support (five years) preferred. Experience in and knowledge of health system operations (five years) preferred.
License/Certifications
Must maintain Epic certification, required within ninety (90) days of completing training for certification testing, employees will be given three chances to pass each certification test. Application coordinators will gain in-depth knowledge of software by attending training at Epic and completing application certification projects and tests.
Other Skills
The analyst must possess problem solving skills and be able demonstrate critical thinking. They should evaluate all relevant information and make decisions based on those findings. The analyst should be "outcome focused" - driving towards achieving successful results and solutions. They should be able to define and meet with work related goals independently, and overcome resistance and setbacks. The ability to plan and manage workload is pivotal; the analyst must be able to review assigned work, prioritize that work and collaborate with managers, peers and other to complete assignments. Effective oral and written communication skills are required. The analyst must develop and present documentation and designs that provide a logical description of work performed. The analyst must effectively utilize time by prioritizing and managing tasks and workload to avoid delays and increase and improve work output.
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit for long periods of time; when working in office. Repetitive tasks such as typing, sitting, answering phones, and interacting with computers and computer systems most of the day is a function of the position. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to focus. This position requires working in an indoor, environmentally controlled environment when in the office.Skagit Regional Health offers a comprehensive benefit package including medical, dental, vision, 457b/401a (retirement), long term disability, and paid time off to all employees holding an FTE of 20 or more hours per week. Eligible employees also receive sick time pay.
