Full Job Description
SUMMARY
This position is responsible for acquiring knowledge of Epic's OpTime application, working independently in completing project tasks, and executing all tasks as part of a clinical systems implementation and maintenance. This position is responsible for building system components, testing, documentation of workflows, and other project information, implementation support, and maintenance of Epic clinical system software. This position requires knowledge of processes and workflows common in operating room/surgical clinical settings and the ability to independently interact with staff to discuss current and future workflow processes.
RESPONSIBILITIES
1. Reviews and understands system options and specifications in business and clinical applications and utilizes these specifications as applicable to make recommendations for use.
2. Design, build, test, validate, and provide ongoing support for the Epic OpTime clinical application to meet the end user system requirements.
3. Responsible for obtaining and maintaining in-depth knowledge of software functionality through Epic certification, as well as understanding of clinical workflows to be implemented within the system.
4. Performs in-depth analysis of end user department workflows, data collection, reports details and other technical issues associated with Epic software as they relate to system design and build decisions.
5. Utilize professional and effective communication skills, and serve as a liaison between end users, third parties (internal and external) and Epic implementation staff.
6. Manages customer expectations while prioritizing and implementing requested changes to the system adhering to organizational policies and procedures and documents and change control and system problems according to departmental procedures.
7. Assists in the planning and completion of project timelines, perform work tasks within work plans, adhere to target deadlines, and notify managers of any delays or potential project risks.
8. Develop report specifications and work closely with Report writers to ensure that all necessary regulatory, Meaningful Use, and end user Report requirements are met.
9. Works closely with other implementation teams to analyze workflows, understand functionality in other applications, and apply this knowledge throughout the build, implementation, and continued support.
10. Must successfully complete the Epic certification program for OpTime.
QUALIFICATIONS
• Requires an associate or bachelor's degree in computer science, Business or clinical related field or equivalent work experience.
• 3 - 5 years' experience in the healthcare field in a hospital or medical center operating room or surgical services setting with experience in the building, implementing, and supporting Epic clinical application systems.
• Previous Epic OpTime EHR experience desired.
• Excellent analysis, problem solving, troubleshooting, and customer service skills.
