The Epic Manager will serve as a liaison between end-users and act as a primary advisor and mentor for all direct reports and other information management resources while building the Epic application team in each assigned Epic module.
The Epic Manager will help create and foster a culture of diversity and inclusion within a new and growing service line for Optum.
The Epic Manager/Lead must be a self-motivated individual with exceptional communication and interpersonal skills and the ability to work well in team environments.
You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.
Primary Responsibilities: - Supervise Epic application design, development, maintenance activities of applications under direct purview
- Collaborate with end users to design Epic Clinical Ancillary workflows by suggesting corrective adjustments or enhancements
- Determine staffing requirements, perform capacity planning for resources and supervise the work of direct reports to ensure that team is functioning effectively and efficiently
- Serve as a mentor, resource, and primary advisor for all direct reports
- Provides technical/clinical workflow guidance including application configuration. Reviews, analyzes, and evaluates systems needs to develop recommendations for customers
- Lead all phases (design, build, testing) of medium to large scale Epic projects, including software upgrades, implementation of new modules and significant optimization initiatives
- Provide support for application incidents reported through the help desk; including 24/7 on call coverage as required
- Manage in-depth analysis of workflows, data collection, report details, and other technical issues associated with Epic software
- Work with department representatives to analyze needs and translate these into system design
- Assist team to translate business requirements into functional specifications and manages changes to specifications; prioritize, coordinate, and implement updates and requested changes to the system; reviews and tests each new release; troubleshoots problems and questions from end users
- Manage and develop solid relationships with end user communities, customers and business partners
- Facilitate communication with stakeholders from initial requirements to final implementation
- Leverage enterprise-approved AI tools and technologies to streamline workflows, automate tasks, and drive continuous operational improvements
- Strategically guide and enable team members to adopt AI solutions to enhance application configuration, troubleshooting, and clinical workflow support
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications: - Completed Epic CEE (Continued Epic Education) to maintain certifications, proficiencies, and badges
- Current Epic certifications in one of the following applications - ClinDoc, Orders, Beaker CP, and/or Beaker AP
- 7+ years combined experience across HealthCare and/or IT domains with at least 5+ of those years working with Epic configuration
- 2+ years resource management and/or large-scale project management
- Experience leveraging enterprise AI tools or automated technology solutions to streamline IT operations or workflow processes
Preferred Qualifications: - Master's degree in Business Administration, Health Administration, Data Science, or Healthcare
- Certification in Service Management, Project Management, or Business Analysis
- Additional certifications are preferred in addition to the certifications above including Cupid, Radiant, Optime, or Anesthesia
- Experience configuring and supporting lab workflows throughout the lab areas including orders, specimen collection, reference test, resulting, result components, results routing, Data Innovations, pathology specimen configuration, order sets, procedure workflows, case/log configuration, protocols, and discharge workflows
- Familiarity with AI-driven analytics, predictive insights, or workflow automations within EHR platforms
*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $112,700 - $193,200 annually based on full-time employment. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
