Support Center

As an Epic Clinical Information System Analyst II, you will:
• Independently analyzes intermediate-to-advanced operational and clinical requirements; designs workflows and configures, builds, tests, validates, and maintains Epic application functionality using established standards and best practices.
• Owns complex application incidents and requests; performs root-cause analysis, coordinates cross-application troubleshooting, implements sustainable resolutions, and ensures timely communication with affected users and leaders.
• Plans and leads small-to-medium application projects, enhancements, upgrades, and process-improvement initiatives; manages requirements, scope, milestones, dependencies, risks, testing, and implementation activities.
• Serves as a liaison among end users, operational leaders, Epic representatives, and technical and application teams; facilitates workflow decisions and ensures solutions meet business needs, deliverables, and timelines.
• Assesses the impact of application changes across integrated workflows; develops and executes unit, integrated, regression, and user-acceptance testing and validates production outcomes.
• Maintains application, workflow, testing, change-control, issue, and support documentation; develops knowledge articles, training materials, and procedures and supports end-user education.
• Provides guidance and quality review for less-experienced analysts and users; shares application knowledge and promotes consistent build, testing, and documentation practices.
• Participates in go-lives, upgrades, downtimes, and on-call or extended-hour support; communicates project and issue status, risks, dependencies, and escalation needs to leadership.
• Performs other related duties as assigned.

Qualifications include:
• Bachelor's degree from an accredited college or university in healthcare, information systems, business, or a related field. Relevant experience may substitute for education on a year-for-year basis.
• 5-6 years of direct clinical, healthcare operations, clinical information systems, application support, or related experience, including experience with system implementation, optimization, or production support. Epic experience is preferred.
• No formal supervisory experience required. Experience leading workstreams or mentoring colleagues is preferred.
• Epic certification in the assigned application(s) is required or must be obtained within the timeframe established by AHC and maintained thereafter. Current clinical licensure is preferred when relevant to the assigned application.
• Must be able to complete required Epic training, projects, and examinations and participate in travel, on-call coverage, and extended-hour support as business needs require.
• Experience in Ambulatory care, Patient Portal, Population Health, Home care or Research preferred

Work Schedule:

Employment Type: Full-time

Hours per Week: 40 hours/week

Typical Daily Schedule: 8 am- 5 pm Monday through Friday 

Shift Type: Day Shift

Holiday Requirements: Follow company holiday calendar 

Pay Range:

$83,112.12 - $124,675.20

If the salary range is listed as $0 or if the position is Per Diem (with a fixed rate), salary discussions will take place during the screening process.

Under the Fair Labor Standards Act (FLSA), this position is classified as:

United States of America (Exempt)

At Adventist HealthCare our job is to care for you.

We do this by offering:

• Work life balance through nonrotating shifts

• Recognition and rewards for professional expertise

• Free Employee parking

• Medical, Prescription, Dental, and Vision coverage for employees and their eligible dependents effective on your date of hire

• Employer-paid Short & Long-Term Disability, Basic Life Insurance and AD&D, (short-term disability buy-up available)

• Paid Time Off

• Employer retirement contribution and match after 1-year of eligible employment with a 3-year vesting period 

• Voluntary benefits include flexible spending accounts, legal plans, and life, pet, auto, home, long term care, and critical illness & accident insurance

• Subsidized childcare at participating childcare centers

• Tuition Reimbursement

• Employee Assistance Program (EAP) support

COVID-19 Vaccination

Adventist HealthCare strongly recommends all applicants to be fully vaccinated for COVID-19 before commencing employment. Applicants may be required to furnish proof of vaccination.

Tobacco and Drug Statement

Tobacco use is a well-recognized preventable cause of death in the United States and an important public health issue. In order to promote and maintain a healthy work environment, Adventist HealthCare will not hire applicants for employment who either state that they are nicotine users or who test positive for nicotine and drug use.

 

While some jurisdictions, including Maryland, permit the use of marijuana for medical purposes, marijuana continues to be classified as an illegal drug under the federal Controlled Substances Act.  As a result, medical marijuana use will not be accepted as a valid explanation for a positive drug test result.

 

Adventist HealthCare will withdraw offers of employment to applicants who test positive for Cotinine (nicotine) and marijuana. Those testing positive are given the opportunity to re-apply in 90 days, if they can truthfully attest that they have not used any nicotine products in the past ninety (90) days and successfully pass follow-up testing. ("Nicotine products" include, but are not limited to: cigarettes, cigars, pipes, chewing tobacco, e-cigarettes, vaping products, hookah, and nicotine replacement products (e.g., nicotine gum, nicotine patches, nicotine lozenges, etc.).