Support Center

If you are a current Adventist HealthCare employee, please click this link to apply through your Workday account.

As an Epic Clinical Information System Analyst II, you will:
• Independently analyze intermediate-to-advanced operational and clinical requirements; design workflows and configure, build, test, validate, and maintain Epic application functionality using established standards and best practices.
• Owns complex application incidents and requests; performs root-cause analysis, coordinates cross-application troubleshooting, implements sustainable resolutions, and ensures timely communication with affected users and leaders.
• Plans and leads small-to-medium application projects, enhancements, upgrades, and process-improvement initiatives; manages requirements, scope, milestones, dependencies, risks, testing, and implementation activities.
• Serves as a liaison among end users, operational leaders, Epic representatives, and technical and application teams; facilitates workflow decisions and ensures solutions meet business needs, deliverables, and timelines.
• Assesses the impact of application changes across integrated workflows; develops and executes unit, integrated, regression, and user-acceptance testing and validates production outcomes.
• Maintains application, workflow, testing, change-control, issue, and support documentation; develops knowledge articles, training materials, and procedures and supports end-user education.
• Provides guidance and quality review for less-experienced analysts and users; shares application knowledge and promotes consistent build, testing, and documentation practices.
• Participates in go-lives, upgrades, downtimes, and on-call or extended-hour support; communicates project and issue status, risks, dependencies, and escalation needs to leadership.
• Performs other related duties as assigned.
• Cupid Build and Configuration: Cath and EP lab procedure documentation, sedation, and implant and supply tracking.
• Non-invasive Configuration: echo, ECG, stress testing, and Holter and event monitoring, with structured reports and cardiologist reading worklists.
• Integration and Cross-Application Coordination with hemodynamic monitoring, ECG management, cardiovascular imaging and PACS, and device interrogation.
• Work with teams that configure: Radiant, OpTime, Anesthesia, Cadence, ClinDoc, Ambulatory, Supply Chain, and Resolute.
• Design sessions, device integration testing, and support in cardiovascular areas for go-live and beyond.
• Production Support and Optimization: Handle incidents, on-call if applicable, lab utilization and report turnaround analysis, and dashboards for cardiovascular leaders.
• Quality, Registry, and Compliance: Data capture for ACC NCDR registries; Joint Commission, sedation, and radiation safety requirements; and HIPAA.

Qualifications include:
• Bachelor's degree from an accredited college or university in healthcare, information systems, business, or a related field. Relevant experience may substitute for education on a year-for-year basis.
• 5-6 years of direct clinical, healthcare operations, clinical information systems, application support, or related experience, including experience with system implementation, optimization, or production support. Epic experience is preferred.
• No formal supervisory experience required. Experience leading workstreams or mentoring colleagues is preferred.
• Epic certification in the assigned application(s) is required or must be obtained within the timeframe established by AHC and maintained thereafter. Current clinical licensure is preferred when relevant to the assigned application.
• Must be able to complete required Epic training, projects, and examinations and participate in travel, on-call coverage, and extended-hour support as business needs require.

Work Schedule:

Employment Type: Full-time

Hours per Week: 40 hours/week

Typical Daily Schedule: 8 am-5 pm Monday through Friday

Shift Type: Day Shift

Holiday Requirements: Follow the company holiday calendar

Pay Range:
$83,112.12 - $124,675.20
If the salary range is listed as $0 or if the position is Per Diem (with a fixed rate), salary discussions will take place during the screening process.

Under the Fair Labor Standards Act (FLSA), this position is classified as:
United States of America (Exempt)

We do this by offering:

• Work life balance through nonrotating shifts
• Recognition and rewards for professional expertise
• Free Employee parking
• Medical, Prescription, Dental, and Vision coverage for employees and their eligible dependents effective on your date of hire
• Employer-paid Short & Long-Term Disability, Basic Life Insurance and AD&D, (short-term disability buy-up available)
• Paid Time Off
• Employer retirement contribution and match after 1-year of eligible employment with a 3-year vesting period
• Voluntary benefits include flexible spending accounts, legal plans, and life, pet, auto, home, long term care, and critical illness & accident insurance
• Subsidized childcare at participating childcare centers
• Tuition Reimbursement
• Employee Assistance Program (EAP) support