Support Center

If you are a current Adventist HealthCare employee, please click this link to apply through your Workday account.

As an Epic Clinical Information System Analyst I, you will:
• Analyze defined operational and clinical workflow needs; configure, build, test, and validate assigned Epic application functionality under general guidance and in accordance with approved standards.
• Serve as a support contact for assigned applications; respond to end-user questions, troubleshoot incidents, document findings, and escalate complex or cross-application issues appropriately.
• Identifies and implements approved system changes, including requirements clarification, configuration, unit and integrated testing, change-control documentation, and post-change validation.
• Works with operational subject matter experts, end users, Epic representatives, and other application teams to align system functionality with business needs, project deliverables, and timelines.
• Develops and maintains accurate application, workflow, testing, issue, and support documentation; contributes to knowledge articles, training materials, and standard operating procedures.
• Participates in project meetings, site visits, integrated sessions, and status reviews; communicates assigned deliverables, risks, dependencies, and end-user concerns.
• Participates in end-user education, go-live readiness and support, upgrades, downtimes, and other scheduled or unscheduled support activities, including work outside normal business hours as needed.
• Maintains knowledge of assigned Epic applications, AHC policies and workflows, healthcare technology, patient safety practices, and applicable regulatory requirements; completes required Epic training and certification activities.
• Performs other related duties as assigned.
• Beaker Build and Configuration: Tests, panels, and reference ranges; specimen collection and labeling; instruments and quality control; Clinical Pathology, including microbiology; and Anatomic Pathology cases.
• Integration and Cross-Application Coordination: Lab instruments and middleware, reference labs, blood bank systems, and public health reporting, working with the Orders, ClinDoc, ASAP, Ambulatory, Cadence, and Resolute teams.
• Implementation, Testing, and Go-Live Support: Design sessions, test scripts, instrument validation, and support for the go-live and stabilization.
• Production Support and Optimization: Handle Incidents, on-call, turnaround time, and specimen rejection analysis, upgrades, and lab reports.
• Regulatory Compliance and Governance: CLIA, CAP, Joint Commission, and HIPAA requirements, and follow change control processes.

Qualifications include:
• Associate's or bachelor's degree from an accredited college or university in healthcare, information systems, business, or a related field. Relevant experience may substitute for education on a year-for-year basis.
• 3-5 years of direct clinical, healthcare operations, information systems, application support, or related experience. Prior Epic experience is preferred but not required.
• No supervisory experience required.
• Ability to meet Epic's training requirements and obtain certification in the assigned application(s) within the timeframe established by AHC; certification must be maintained as required. Current clinical licensure is preferred when relevant to the assigned application.
• Must be able to complete required Epic training, projects, and examinations and participate in travel and extended-hour support as business needs require.

Work Schedule:

Employment Type: Full-time

Hours per Week: 40 hours/week

Typical Daily Schedule: 8 am-5 pm Monday through Friday

Shift Type: Day Shift

Holiday Requirements: Follow the company holiday calendar

Pay Range:
$71,932.12 - $107,889.60
If the salary range is listed as $0 or if the position is Per Diem (with a fixed rate), salary discussions will take place during the screening process.

Under the Fair Labor Standards Act (FLSA), this position is classified as:
United States of America (Exempt)

At Adventist HealthCare our job is to care for you.

We do this by offering:

• Work life balance through nonrotating shifts
• Recognition and rewards for professional expertise
• Free Employee parking
• Medical, Prescription, Dental, and Vision coverage for employees and their eligible dependents effective on your date of hire
• Employer-paid Short & Long-Term Disability, Basic Life Insurance and AD&D, (short-term disability buy-up available)
• Paid Time Off
• Employer retirement contribution and match after 1-year of eligible employment with a 3-year vesting period
• Voluntary benefits include flexible spending accounts, legal plans, and life, pet, auto, home, long term care, and critical illness & accident insurance
• Subsidized childcare at participating childcare centers
• Tuition Reimbursement
• Employee Assistance Program (EAP) support