Support Center
If you are a current Adventist HealthCare employee, please click this link to apply through your Workday account.The Epic Billing Analyst II independently designs, builds, tests, and supports Epic Resolute Hospital Billing, Professional Billing, Single Billing Office, and claims and remittance functionality. The Analyst partners with patient financial services, coding, revenue integrity, and other Epic teams to deliver accurate and efficient billing workflows from charge capture through claims, payment, and follow-up, and supports the Epic go-live and ongoing optimization.
As an Epic Billing Analyst II, you will:
• Resolute Build and Configuration: Independently design, build, and maintain Resolute Hospital Billing, Professional Billing, and Single Billing Office functionality, including charge routing, claim edits, work queues, payment posting, statements, and collections workflows. Translate operational requirements into build and document design decisions.
• Claims, Remittance, and Charge Integration: Maintain claim and remittance configuration, clearinghouse and payer connections, and charge integration from clinical applications. Resolve claim rejections, remittance posting errors, and charge routing issues with operational and application teams.
• Testing, Implementation, and Go-Live Support: Write and execute test scripts, including end-to-end charge, claim, and payment testing, and resolve defects. • Participate in design sessions, cutover activities such as accounts receivable conversion validation, and go-live command center support for the go-live.
Production Support and Optimization: Resolve billing, Coding and CDI incidents and service requests within service level targets and participate in the on-call rotation if needed. Analyze denials, work queue volumes, and billing performance to recommend and build improvements. Test and implement Epic upgrades affecting billing.
• Compliance, Governance, and Collaboration: Ensure build supports billing compliance requirements, including CMS and payer rules, the No Surprises Act, and price transparency. Follow change control, document decisions, and help train and guide Analyst I staff.
Qualifications include:
• Bachelor's degree in business, finance, healthcare administration, health informatics, information technology, or a related field; an equivalent combination of education and relevant experience may be considered.
• 5-6 years of direct clinical, healthcare operations, clinical information systems, application support, or related experience, including experience with system implementation, optimization, or production support. Epic experience is preferred.
• Epic Resolute Hospital Billing and/or Professional Billing certification required. • HFMA Certified Revenue Cycle Representative (CRCR) or a similar revenue cycle credential is preferred.
• Ability to participate in on-call rotation, after-hours support, upgrades, and go-live activities, including extended hours during the go-live and around month-end and billing deadlines.
• Epic Assessment Requirement
As part of the interview process, candidates advancing to the final stages of consideration will be required to complete a two-part online assessment through Honorlock, Epic's testing partner. The assessment provides additional insight into competencies important for success in the roles. Honorlock utilizes AI-assisted proctoring technology to help maintain the integrity of the assessment process. Additional details will be provided to candidates selected to move forward in the hiring process.
• Epic Certification Requirement
All analysts hired will be required to become Epic certified. This requires offsite travel to Epic in Wisconsin in February 2027 to complete certification requirements.
Work Schedule:
Employment Type: Full-time
Hours per Week: 40 hours/week
Typical Daily Schedule: 8 am-5 pm Monday through Friday
Shift Type: Day Shift
Holiday Requirements: Follow the company holiday calendar
Occasional nights/weekends and travel to support the implementation.
Pay Range:$77,313.60 - $117,873.60
If the salary range is listed as $0 or if the position is Per Diem (with a fixed rate), salary discussions will take place during the screening process.
Under the Fair Labor Standards Act (FLSA), this position is classified as:United States of America (Exempt)
At Adventist HealthCare our job is to care for you.We do this by offering:
- Work life balance through nonrotating shifts
- Recognition and rewards for professional expertise
- Free Employee parking
- Medical, Prescription, Dental, and Vision coverage for employees and their eligible dependents effective on your date of hire
- Employer-paid Short & Long-Term Disability, Basic Life Insurance and AD&D, (short-term disability buy-up available)
- Paid Time Off
- Employer retirement contribution and match after 1-year of eligible employment with a 3-year vesting period
- Voluntary benefits include flexible spending accounts, legal plans, and life, pet, auto, home, long term care, and critical illness & accident insurance
- Subsidized childcare at participating childcare centers
- Tuition Reimbursement
- Employee Assistance Program (EAP) support
