Epic AP or CP certification with proven success in implementations and optimizations
4+ years of hands-on application support, implementation, or training in the Epic ecosystem
Strong understanding of ITIL processes
Responsibilities
Support strategic direction and execution of medium-priority client contracts involving Epic EHR
Provide advanced guidance to enhance system performance and user experience
Contribute to analysis and execution of Epic EHR solutions ensuring quality integration
Troubleshoot complex issues in the Epic EHR system for client contracts
Document configurations, workflows, and processes for clarity and accessibility
Maintain internal documentation and training resources for Epic EHR
Assist with change control processes for smooth migration and compliance
Monitor Service Level Agreements (SLAs) for Epic EHR performance and suggest improvements
Facilitate communication and documentation among teams regarding Epic EHR contracts
Benefits
Collaborative team-based culture
Mentorship opportunities within the role
Engagement in a two-year project focused on innovative EHR solutions
Access to training and professional development resources
Flexibility to contribute to various internal initiatives
Full Job Description
About the role
We are looking for a talented and experienced Epic Senior Analyst to join our team. As an Epic Senior Analyst, you will assume a support role in implementing and maintaining the Epic electronic health record (EHR) system for our clients. You will work as a part of a team-based culture to meet our client's support needs while mentoring others and having fun!
What you'll do
Play a key role in supporting the strategic direction and execution of medium-priority client contracts involving Epic EHR software, ensuring coordination between internal teams and clients to meet contract objectives.
Provide advanced guidance and support to internal teams and clients, utilizing your strong knowledge of Epic EHR software to improve system performance and enhance user experience.
Contribute to the analysis, design, and execution of Epic EHR system solutions for client contracts, ensuring quality specifications and seamless integration with client workflows.
Assist in troubleshooting complex issues within the Epic EHR system for client contracts, conducting in-depth analysis to identify root causes, and proposing solutions to improve system stability and user satisfaction.
Document Epic EHR system configurations, workflows, and processes clearly, ensuring documentation is accessible to both technical teams and end users.
Support the creation and maintenance of internal documentation, knowledge bases, and training materials focused on Epic EHR software to foster team collaboration and process consistency.
Assist with the change control process for Epic EHR related to client contracts, ensuring smooth migration of application builds and compliance with internal standards.
Contribute to ad hoc initiatives and internal efforts related to Epic EHR software, offering technical insights, and helping to develop documentation reflecting contract outcomes and lessons learned.
Monitor and report on Service Level Agreements (SLAs) for Epic EHR system performance related to client contracts, identifying potential issues and suggesting improvements for future planning.
Facilitate communication between teams, ensuring clear documentation of decisions and follow-up actions related to client contracts involving Epic EHR.
Qualifications
Epic AP certification or CP certification with a demonstrable track record of successful implementations and optimizations
4+ years of hands-on experience in providing application support, implementation, or training within the Epic ecosystem, showcasing a deep understanding of the intricacies of the platform
Knowledge of Information Technology Infrastructure Library (ITIL) processes
