5-7 years of experience as an Epic Application Analyst or similar role
Epic Hospital Billing certification (HB Admin or HB Claims) required
Epic Build experience necessary
Bachelor's degree or equivalent experience accepted
Strong analytical skills with a focus on healthcare operations
Experience in project management and system methodologies
Ability to thrive under pressure and manage competing priorities.
Responsibilities
Research and configure healthcare systems to enhance efficiency and patient safety
Utilize heuristics to optimize software design and inform workflow
Adapt processes proactively in response to evolving needs
Take responsibility for actions and ensure adherence to service excellence standards
Foster collaboration and communication with stakeholders and team members
Apply knowledge of system development life cycles in ongoing maintenance tasks
Manage software projects and ensure thorough documentation and testing of system builds.
Benefits
Comprehensive health, dental, prescription, and vision insurance
Short-term and long-term disability benefits
Life insurance coverage
Tuition reimbursement opportunities
403(b) retirement savings plan with employer contributions
Flexible business hours with remote work options
On-call support experience leading to growth in skills and competencies.
Full Job Description
We are seeking an Epic Application Analyst for the following applications: Professional Billing with PB Admin Certification or PB Claims Certification Required. Epic Build experience required. Please know that we do require each candidate to participate in completing the Epic Sphinx test as part of our consideration process.
About the Job:
Epic Professional Billing with PB Admin or PB Claims Certification Required. If an applicant has only one of these credentials, they may be required to obtain the additional certification/proficiency within their first six months in the role. Epic Build experience required.
Our job families include Epic Application Analyst positions in levels 1-4. The final position will be determined by a variety of factors applied to the selected candidate, including demonstrated experience, Epic training status portfolio, and an assessment of cultural norms.
The Epic Applications Analyst role involves implementing, developing, and maintaining the Epic system and associated third-party systems. Analysts work at various levels, from entry-level (I) to expert (IV), with increasing responsibilities and independence. They provide on-call support, interact with clients, and ensure compliance with software lifecycle standards. As they progress, they gain deeper knowledge of the Epic platform, mentor junior analysts, and lead projects to improve patient safety and quality initiatives. The role requires strong critical thinking, problem-solving skills, and the ability to build partnerships with customers and colleagues at all levels.
General schedule Monday-Friday, Eastern time business hours with some flexibility. This position participates in an on-call rotation to support application needs. Occasional requirements to cover special events/staff requirements during hours outside those generally worked may be necessary. This position requires an appropriate virtual home office environment, working remotely. The role routinely uses standard office equipment such as computers and mobile devices. Travel is occasionally required to support business requirements for Go-Live installations or training which may require travel by air, vehicle, or train.
What You'll Do:
System Build and Configuration: Independently research and configure systems to improve processes, add efficiencies, and promote patient safety.
Heuristic Design: Promotes the effective use and benefits of healthcare systems. Leverages applicable clinical/business knowledge, expertise, and licensure to inform workflow, system design, and to support end users. Demonstrates a solid understanding of heuristics in software design and incorporates questions and design elements in daily work.
Adapt and Innovate: Embrace change positively, seek process improvements, and demonstrate innovative thinking.
Ensure Accountability: Take responsibility for actions, correct mistakes, and adhere to service excellence standards. Demonstrates a commitment to service excellence, following IS Standards of Behaviors, governance, and performance management processes.
Collaborate and Communicate: Build partnerships with stakeholders, end users, and colleagues, ensuring effective communication and support.
Information Technology: Demonstrates general knowledge of systems development life cycle by applying appropriate methods to develop, test, deploy and evaluate ongoing maintenance needs.
Project Management: Manage projects effectively, understand system development life cycles, and follow project management principles.
Documentation and Testing: Create and maintain thorough documentation, develop test scripts, and ensure builds meet departmental standards and end user approval.
Additional Needs:
4-year Bachelor's Degree or combination of relevant education & experience may be considered in lieu of Bachelor's Degree
Training in, or demonstrated aptitude in analytical abilities required as appropriate for role area. Experience as analyst implementing and testing vendor packaged software applications OR healthcare operational experience in area of application preferred or required depending on Analyst level.
Certification requirements and depth of Epic experience varies depending on the Analyst level. All analyst levels require prior Epic experience (end user or analyst). Epic Application Analysts 2-4 require current Epic training status (certification, accreditation, and/or proficiency) in primary application required, with a combination of current Epic training statuses in additional area(s) in application maintenance and development required in upper levels. If Epic training is required, results must meet department expected outcomes regarding completion time frame, overall scoring, and other aspects of training status completion.
Ideal candidates will possess strong experience as analyst with expert knowledge and experience in leading system analysis with special emphasis on system methodologies, projects management and business process reengineering related to information systems required. Experience in a healthcare setting required. Active vendor training status required.
Can work under pressure with competing priorities and rapidly changing situations.
Must be able to complete work through continuous use of a computer to perform job responsibilities.
Must be able to communicate frequently and effectively with others verbally, in writing, and by virtual meetings (including camera)
Why You'll Love Us:
Health, dental, prescription, and vision coverage for full-time & part-time employees
Short-term disability, long-term disability, and life insurance coverage
