Epic certification in two core applications (Cadence, Prelude, MyChart)
5 years of Epic application support experience
Experience managing multiple Epic applications
Lean Six Sigma Green Belt preferred
Responsibilities
Manage team workload, priorities, and staffing to meet business objectives
Serve as the subject matter expert, guiding analysts through application processes
Partner with operational leaders to recommend technology solutions
Guide analysts in application design, configuration, and testing
Oversee implementation and maintenance of Epic and third-party integrations
Identify and recommend enhancements and optimization opportunities
Coordinate team activities related to application upgrades
Maintain open communication with staff and stakeholders
Participate in hiring and professional development of team members
Develop training materials and contribute to educational programs
Benefits
Opportunity for professional development through Epic forums and conferences
Engagement in process improvement initiatives
Collaboration with operational leaders and stakeholders
Access to advanced technical leadership opportunities
Involvement in a dynamic team environment focused on innovation
Full Job Description
Job Posting Description
Position Summary
Manages a team of Epic Analysts supporting assigned Epic applications and operational end users. Serves as a business partner and consultant to operational leaders, leveraging expertise in workflows, application functionality, and system integrations. Leads resolution of complex issues and guides analysts through design, configuration, testing, implementation, optimization, and maintenance of Epic applications and related systems. Ideal candidate will have the following certifications: Epic Cadence, Prelude, and MyChart.
Key Responsibilities
Planning. Manages team workload, priorities, staffing assignments, and resource needs to meet business objectives. Monitors productivity and performance metrics, identifies training and process improvement opportunities, and recommends operational enhancements. Supports implementation of process and workflow improvements.
Senior Resource. Serves as the team's subject matter expert, guiding analysts through application design, configuration, testing, implementation, maintenance, and integrations. Resolves the most complex issues and provides advanced technical leadership.
Business Solutions. Partners with operational leaders and stakeholders to understand business needs and recommend technology solutions. Conducts workflow and systems analysis, identifies root causes of complex issues, evaluates solution options, and oversees project work assigned to the team.
Builds/Configurations. Guides analysts in application design, configuration, testing, and implementation. Performs advanced configuration and customization to support operational requirements, including complex workflows, security functions, and compliance-related functionality. Leads unit, integrated, and specialty application testing.
Integrations. Oversees implementation and maintenance of Epic and third-party application integrations. Evaluates integration requirements, collaborates with vendors and IT partners, coordinates testing, and supports upgrades and enhancements to integrated solutions.
Optimizations/Enhancements. Maintains awareness of Epic best practices and industry trends. Identifies and recommends enhancements, optimization opportunities, and innovative solutions that improve operations and system performance.
Upgrades. Coordinates team activities related to application upgrades, establishes timelines, assigns release note reviews, communicates milestones, and escalates issues as needed to ensure successful implementation.
Communications. Maintains open communication with staff, customers, and stakeholders. Facilitates team meetings, provides project updates, communicates complex issues clearly, and presents recommendations or updates to leadership. Serves as a liaison between IT, operational departments, and practice groups.
Team Leadership. Participates in hiring, promotion, and compensation recommendations. Establishes performance expectations, provides coaching and feedback, develops staff competencies, supports professional development, and manages performance concerns in partnership with leadership and Human Resources.
User Training. May develop training materials and provide input to online or instructor-led education programs.
Professional Development. Participates in Epic forums, user groups, conferences, certification training, and internal educational opportunities to maintain expertise and support organizational goals.
Minimum Qualifications
Education: Bachelor's Degree or equivalent experience.
Certification/Registration Required: Epic certification in two core applications applicable to the role/department. Additional Epic specialty certifications as applicable. Epic Cadence, Prelude, and MyChart certifications. Lean Six Sigma Green Belt preferred.
Experience: 5 years of Epic application support experience. Experience managing multiple Epic applications.
About Boston Children's Hospital
Boston Children's Hospital is a 404-bed comprehensive center for pediatric health care. As one of the largest pediatric medical centers in the United States, Children's offers a complete range of health care services for children from birth through 21 years of age. Boston Children's Hospital is home to the world's largest research enterprise based at a pediatric hospital. More than 1,100 scientists, including nine members of the National Academy of Sciences, 11 on-staff members of the Institute of Medicine and 9 members of the Howard Hughes Medical Institute. The hospital is also the primary pediatric teaching affiliate of Harvard Medical School.
