Position Overview
Pay range: $96,730 - $157,190 / year
Benefits and perks available for eligible positions include: robust educational assistance programs, generous paid time off, employee assistance and wellness programs, paid parental leave, qualifying employer for the Public Service Loan Forgiveness (PSLF) Program, plus more.
Job Description
To participate in the analysis, design, implementation, and ongoing support of software critical to healthcare operation including support of Epic. To maintain positive relationships with stakeholders. To optimize performance to ensure the system effectively supports healthcare operations. To stay current on technological advancements and adapts to new developments. To provide ongoing system support through on-call duties, monitoring, and maintenance.
Key Responsibilities:
• Provide day-to-day application support for SafeTrace Blood Bank and associated integrations with Epic.
• Support interfaces and workflows between SafeTrace, Epic, laboratory systems, medical devices, and other downstream or upstream systems.
• Troubleshoot application, interface, connectivity, and workflow issues and coordinate resolution with internal technical teams and vendors.
• Monitor interfaces and identify failed, delayed, or incomplete transactions.
• Work closely with Blood Bank, Laboratory, clinical teams, and IT staff to understand workflow requirements and resolve system issues.
• Participate in SafeTrace and Epic integration implementations, upgrades, patches, enhancements, and optimization initiatives.
• Coordinate and perform application and interface testing, including functional, integration, regression, and user acceptance testing.
• Validate that orders, patient information, results, blood product information, and other applicable data are transmitted accurately between integrated systems.
• Develop and maintain test scripts, support procedures, workflow documentation, downtime procedures, and troubleshooting guides.
• Participate in change management processes and ensure appropriate testing and documentation are completed before production changes.
• Coordinate with vendors and internal teams during troubleshooting, maintenance, upgrades, and system changes.
• Assist with root-cause analysis of application and integration incidents.
• Support system access and security processes in accordance with organizational policies.
Qualifications
Bachelor's degree in Information Technology or a related field and eight (8) years of healthcare application support experience required. Work experience may substitute for education requirement.
Epic certification in area of support or certification obtained within 12 weeks of completing Epic training with no more than two (2) testing attempts required.
